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Online [Flash] videos do not play on my Windows 10

New Here ,
Oct 18, 2017 Oct 18, 2017

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[Moderator moved from Adobe Creative Cloud to Using Flash Player .]

I just installed (a few days ago) Windows 10. New install.  I can't view any online videos now on Adobe CC help or info videos. Nuttin Honey!

So what do I need to make them start working?

Thanks

Earl

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Adobe Community Professional ,
Oct 18, 2017 Oct 18, 2017

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What error message do you see?

Which browser and version are you using?

Which version of Flash Player do you have installed?

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New Here ,
Oct 18, 2017 Oct 18, 2017

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I see no errors.  I'm running Internet Explorer 11.x and a fairly new install of Windows 10. Adobe Flash Player reports : 27 NPAPI

27.0.0.170

I get the white play window loud audio and zero video.

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Adobe Community Professional ,
Oct 18, 2017 Oct 18, 2017

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Try a non-Microsoft browser

Microsoft does not allow external installs into Edge or Internet Explorer, so you get the Flash Player version that Microsoft decides you need

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New Here ,
Oct 18, 2017 Oct 18, 2017

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Ok.. Firefox works. Duh. I didn’t even try that??

Thanks.

Now… how to make it work with IE ?

Earl

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Adobe Community Professional ,
Oct 18, 2017 Oct 18, 2017

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MS doesn't want you to use Flash Player for security reasons. 

Use Firefox or Chrome.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 18, 2017 Oct 18, 2017

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Thank you Nancy for the reply. 

Earl

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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most browser vendors disable flash by default and the user must enable it, usually for each site they visit. See the following for assistance in troubleshooting Flash on these browsers:

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New Here ,
Oct 18, 2017 Oct 18, 2017

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Thank you m_vargas for your input.  I'll try the safety status.

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