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lpsears63
Participant
February 20, 2016
Answered

Ookla speed test, in router, has a Flash Player issue

  • February 20, 2016
  • 1 reply
  • 2834 views

I'm using Dell laptop, running Windows 7, using both IE11 and Chrome browsers. The router I have is a Linksys AE6900, with a built in Ookla speed test feature,

which recently stopped working. This is the error message I get:

So, I'm not sure if it's a routerelp narrow, or a Flash Player issue. It doesn't matter which

browser is used, both are using the most current version. Flash is automatically updated in Chrome, and the version in IE is 20.0.0.306. The thing that makes

me wonder if it may be the current Flash version is, after this started, I had to do a system restore from a six month old system image. Before I could get everything

updated it worked until Flash was updated. Although, the same test on both the Ookla site, and on my ISP's site have continued to work all along. I am not using

Active X filters, but I do block third party cookies. Which shouldn't make a difference on my router since it uses a secure connection, and basically my own IP.

It is a wireless connection, but I'm also wireless when visiting the other sits as well. Oh, I also have tried reinstalling Flash, and the router software as well.

I could try installing an archived version of Flash, though I'm kind of picky about security. So, does anyone have any troubleshooting suggestions, that may

help narrow this down? Or do I wait for when the next version comes out, and see if it works then? Thanks to whoever tacks the time to read this lengthy question. 

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    It sounds like you probably have Flash installed, but the webpage isn't detecting Flash Player.  This doesn't really surprise me for IE11, but it's kind of surprising for Chrome.  My guess is that Chrome is blocking an approach that the router guys are using for security reasons.

    Are you using an ad-blocker or anti-tracking plug-in?  If so, you might try disabling those temporarily.  Anything that blocks Flash or JavaScript arbitrarily could cause this.

    If you haven't installed a firmware update on your router in a while, I'd start there.  Linksys might have fixed it on their end.  Otherwise, you might be out of luck.  The security landscape requires that we (as in the browser vendors and Flash) move web technologies towards a more strict set of security policies, and that doesn't always leave room for backward compatibility.

    While we could spend time trying to identify the root-cause of the issue, it's baked into your router, so the only way to fix is is via a firmware update from Linksys.  If it's not fixed in the latest firmware, it's probably easier to just forego it for using http://www.speedtest.net/ directly... and if that works, you have a pretty decent confirmation that Flash is behaving as expected.

    1 reply

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    February 20, 2016

    Hi,

    What is the chrome version you are using?

    Please go to below link in chrome browser and see what is the Flash player version it shows

    Flash Player Help

    L
    lpsears63Author
    Participant
    February 20, 2016

    Hi Kratika,

       I'm using the same version as in IE, it's 20.0.0.306. I wasn't sure if I could check it the same way as it updates itself.

    What I'm really not sure is what version was on my system image, that worked before I updated it. The image would have

    been made around the middle of May 2015. Thanks for replying.

    jeromiec83223024
    Community Manager
    jeromiec83223024Community ManagerCorrect answer
    Community Manager
    February 20, 2016

    It sounds like you probably have Flash installed, but the webpage isn't detecting Flash Player.  This doesn't really surprise me for IE11, but it's kind of surprising for Chrome.  My guess is that Chrome is blocking an approach that the router guys are using for security reasons.

    Are you using an ad-blocker or anti-tracking plug-in?  If so, you might try disabling those temporarily.  Anything that blocks Flash or JavaScript arbitrarily could cause this.

    If you haven't installed a firmware update on your router in a while, I'd start there.  Linksys might have fixed it on their end.  Otherwise, you might be out of luck.  The security landscape requires that we (as in the browser vendors and Flash) move web technologies towards a more strict set of security policies, and that doesn't always leave room for backward compatibility.

    While we could spend time trying to identify the root-cause of the issue, it's baked into your router, so the only way to fix is is via a firmware update from Linksys.  If it's not fixed in the latest firmware, it's probably easier to just forego it for using http://www.speedtest.net/ directly... and if that works, you have a pretty decent confirmation that Flash is behaving as expected.

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