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Playing Flash files on LMS (Sumtotal & SuccessFactors)

New Here ,
Dec 13, 2017 Dec 13, 2017

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We are seeing a thin black line appearing next to the Flash animations we created when played through our Sumtotal LMS.  We are also converting to the SuccessFactors LMS and the same black line is appearing in that system as well.  It seems to happen every time the animations are occurring and it disappears when the animation is static.  The animations were created back in 2015 using an earlier version of Flash.  Any advice would be greatly appreciated!

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Adobe Employee ,
Dec 13, 2017 Dec 13, 2017

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Is it specific to a browser or operating system? 

If you run the mouse through the area that isn't drawing when the stripe appears, does it get filled in?

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New Here ,
Dec 19, 2017 Dec 19, 2017

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We are using IE 11. Could this be an issue with the latest browsers and older versions of Flash. If we re-publish the old Flash files using Adobe Animate will that correct the issue?

Thanks

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New Here ,
Dec 19, 2017 Dec 19, 2017

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I had a couple other employees test on their machines and they don’t see the black line. Maybe it’s just something funky going on with my laptop.

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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You might try disabling hardware acceleration. 

Instructions are in the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

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New Here ,
Dec 20, 2017 Dec 20, 2017

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I’ll give that a try. Thanks!

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