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problem installing flash player

New Here ,
Jun 15, 2018 Jun 15, 2018

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I am using MacBook Air (Mac OS High Sierra version 10.13.1), Safari web browser, download and install Flash Player new version.

I have download Flash Player then follow the next instruction at the end clic install, then show up the text as follow :

Install Adobe Flash Player is trying to install a new helper tool. enter your password to allow this.

                                              User name :

                                               Password  :

The above user name is automatically fill up already with my name then I fill up my MacBook password, when I clic OK it does not work, as if my name or password are not correct, I have tried many times but still not success.

Thank you in advance if some one who can help me to resolve my problem.

Paul

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correct answers 1 Correct Answer

Adobe Employee , Jun 17, 2018 Jun 17, 2018
Hi, It is your system's username and password that you need to enter.See What userid & password do I need to install Flash Player? for assistance. Thanks!

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Most Valuable Participant ,
Jun 16, 2018 Jun 16, 2018

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This prompt comes from your Mac and wants your Mac username and password. Adobe don't see or check the password, the Mac does it all.DON'T use your Adobe ID. I just use the same password with which I login.

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Adobe Employee ,
Jun 17, 2018 Jun 17, 2018

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Hi,

It is your system's username and password that you need to enter.

See What userid & password do I need to install Flash Player? for assistance.

Thanks!

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