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Problem running application related to Flash Player

New Here ,
Feb 22, 2018 Feb 22, 2018

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we have an application name Storyline which we have trouble running it . We tried contacting vendor and they found out it is the issue with flash player on system. We have tried uninstalling and reinstalling flash couple of times, but no luck. Below is the logs when the application crashes.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Storyline.exe

  Application Version: 3.2.13213.0

  Application Timestamp: 59b0807b

  Fault Module Name: Flash32_28_0_0_161.ocx

  Fault Module Version: 28.0.0.161

  Fault Module Timestamp: 5a73a0b8

  Exception Code: c0000005

  Exception Offset: 001775b3

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Also on our browser it does not display flash player version and just generic information  as displayed in below screen show . I have tried so many things on atleast 10 different machines and nothing works. we are on window 7 enterprise 64 bit and latest flash installed on it . Any help or advise will be greatly appreciated.

YOUR SYSTEM INFORMATION
Your Flash Version

flashversioninfo

Your browser name

browserInfo

Your Operating System (OS)

OSinfo

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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An actual crash dump would be helpful.  All this tells me is that we crashed while running inside this application. 

There's a guide on collecting crash dumps here, although you'll need to alter the approach to capture them from the storyline.exe process and not Internet Explorer:  

Report a Flash Player crash or error

The crash dump will be too large to attach to a forum post, so you'll need to share it from a cloud storage service, like Adobe Send, Google Drive, Dropbox, etc.

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