we have an application name Storyline which we have trouble running it . We tried contacting vendor and they found out it is the issue with flash player on system. We have tried uninstalling and reinstalling flash couple of times, but no luck. Below is the logs when the application crashes.
Problem Event Name: APPCRASH
Application Name: Storyline.exe
Application Version: 3.2.13213.0
Application Timestamp: 59b0807b
Fault Module Name: Flash32_28_0_0_161.ocx
Fault Module Version: 220.127.116.11
Fault Module Timestamp: 5a73a0b8
Exception Code: c0000005
Exception Offset: 001775b3
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Also on our browser it does not display flash player version and just generic information as displayed in below screen show . I have tried so many things on atleast 10 different machines and nothing works. we are on window 7 enterprise 64 bit and latest flash installed on it . Any help or advise will be greatly appreciated.
|YOUR SYSTEM INFORMATION|
|Your Flash Version|
|Your browser name|
|Your Operating System (OS)|
An actual crash dump would be helpful. All this tells me is that we crashed while running inside this application.
There's a guide on collecting crash dumps here, although you'll need to alter the approach to capture them from the storyline.exe process and not Internet Explorer:
The crash dump will be too large to attach to a forum post, so you'll need to share it from a cloud storage service, like Adobe Send, Google Drive, Dropbox, etc.