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problem with opera

Community Beginner ,
Apr 01, 2018 Apr 01, 2018

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Hello,i've got a problem with opera 52.

i can't use flash player today.

i have uninstalled flash player for opera ,uninstalled opera and reinstalling everything and it's doesn't works.

when i go to Flash Player Help , i have got this message

Sorry, Flash Player is either not installed or not enabled.

Please go to step 2.

screenshot-helpx.adobe.com-2018-04-01-15-26-47-230.png

in opera,I did what is said on this page:

Enable Flash Player for Opera

it's working fine on chrome and mozilla.

where is the problem?

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correct answers 1 Correct Answer

Community Beginner , Apr 03, 2018 Apr 03, 2018
Hello,i have resolved the problem with some help on the opera forum.The problem come to the synchronisation with opera account.I have reset opera and my save on opera account and it works.

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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Please post a screenshot of the opera://settings/contentExceptions#plugins window from your Opera settings.

I am unable to reproduce. When https://helpx.adobe.com:443 added to the list of sites allowed to display Flash content, version information is displayed on the helpx.adobe.com/flash-player.html page widget:

The default Flash player setting in Opera is "Ask first before allowing sites to run Flash (recommended)":

With the default setting, navigating to https://helpx.adobe.com/flash-player.html and clicking 'Check Now' button results in a prompt to enable Flash:

Clicking on Click to enable Adobe Flash Player, results in the info bar displaying, prompting to enable Flash:

Clicking Allow refreshes the page:

And navigating to opera://settings/contentExceptions#plugins shows https://helpx.adobe.com:443 was added to the list of sites allowed to display Flash content:

Going back to https://helpx.adobe.com/flash-player.html and clicking 'Check Now' indicates Flash Player is installed and enabled:

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Community Beginner ,
Apr 02, 2018 Apr 02, 2018

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Hello,the screenshot of the opera://settings/contentExceptions#plugins before :

screenshot-settings-2018-04-02-18-04-24-073.png

after  check "Ask first before allowing sites to run Flash (recommended) i have add this exception:

2.png

When i go to Flash Player Help  ,i have the same problem :screenshot-helpx.adobe.com-2018-04-02-18-12-03-985.png

i don't have the button "click to enable adobe flash player or " helpx.adobe.com  wants to run flash" on the screen .

I have uninstalled flash and opera and reinstall .

the problem is already here.

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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Please do the following:

  • Launch Control Panel
  • navigate to Control Panel\All Control Panel Items
    • If you don't see 'all control panel items' either type enter it manually in the address field, or select View by: Small icons
  • double-click on the Flash Player item
  • When Flash Player Settings Manager launches, navigate to the Updates tab
  • Post a screenshot of the Updates tab

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Community Beginner ,
Apr 02, 2018 Apr 02, 2018

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the screenshot :

Capture.PNG

I have tested flash player on google chrome and it works.

They just don't work on opera.

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Advisor ,
Apr 02, 2018 Apr 02, 2018

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you must install flash PPAPI

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Community Beginner ,
Apr 02, 2018 Apr 02, 2018

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Flash PPAPI is installed.

Last Friday,flash worked well and saturday,the problem is appeared.

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Advisor ,
Apr 02, 2018 Apr 02, 2018

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did you install or update anything meanwhile?

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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Thank you for the screenshot.  I do see that PPAPI is indeed installed.

It it working on other sites, or is the help page the only one it's not working on?  If there are other sites, please provide a direct URL to the content.

A couple of recommendations:

  • Change the Flash Player setting to 'Allow sites to run Flash':

    Restart the browser after making changes to the settings.

  • Downgrade Opera to when it was working. See Index of /pub/opera/desktop/ for previous versions of Opera.

Flash Player 29.0.0.113 was released on March 13.  Opera 52 was released on March 22.  However, according to Opera 52.0.2871.40 Stable update - Opera Desktop , Opera released an update (52.0.2871.40) on March 29, although, from the description it doesn't sound like it should result in the behaviour you are observing.  Have you reached out to Opera for assistance?

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Community Beginner ,
Apr 03, 2018 Apr 03, 2018

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hello,it's doesn't work on any sites.

I have tried with opera 51 and the problem is already here.

I have posted on the opera forum,no response in this moment.

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Advisor ,
Apr 03, 2018 Apr 03, 2018

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do you have everything installed in French language?

Maybe Opera is looking at at different path location depending on the OS and Flash language, not sure

Also check if Turbo or VPN are disabled.

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Community Beginner ,
Apr 03, 2018 Apr 03, 2018

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Hello,i have resolved the problem with some help on the opera forum.

The problem come to the synchronisation with opera account.

I have reset opera and my save on opera account and it works.

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Adobe Employee ,
Apr 03, 2018 Apr 03, 2018

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Great.  I'm glad you were able to resolve the issue.  Thank you very much for the follow-up.

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