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Problems with Flash Player on Firefox 16.0.2

New Here ,
Nov 10, 2012 Nov 10, 2012

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It happened back in June, and took all summer before it was corrected and the flash player worked again.  I didn't do any modification ... the player just started working again after an update.   I just downloaded the latest update yesterday, and flash player isn't working again on Firefox.  No symbol, just loads the page and sits there blank.  It's affecting games on facebook, videos on youtube, and an online homework site for my class.  Still works for google email, but don't really know what it uses as it still works after flash has crashed ... and due to some of the flash games, the flash player crashes a lot.

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correct answers 1 Correct Answer

Adobe Employee , Nov 19, 2012 Nov 19, 2012
@Trollz812 - Please see this FAQ for troubleshooting steps.  In particular, check out the part about both RealPlayer since I've noticed that's on your system.How do I troubleshoot Flash Player's protected mode for Firefox?

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LEGEND ,
Nov 10, 2012 Nov 10, 2012

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What is your operating system & version?

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New Here ,
Nov 10, 2012 Nov 10, 2012

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Windows 7 Home Premium on an HP w/ Intel x64 system.  I don't know where to look for a precise version number.

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LEGEND ,
Nov 10, 2012 Nov 10, 2012

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What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

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New Here ,
Nov 10, 2012 Nov 10, 2012

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Intel HD Graphics (8.15.10.2509) 8/31/2011

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Guest
Nov 12, 2012 Nov 12, 2012

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USE : FLASH PLAYER Version 11.2.202.233  on Firefox and your Problems and Headaches are gone. Remember to Disable AUTO Updates on the Settings. You can watch with this Version FULL HD Vids FULLY ACCELERATED.

OS is not the problem i got same Problems on Windows 7 and now Windows 8 ~ Firefox is not the problem.

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New Here ,
Nov 12, 2012 Nov 12, 2012

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Can't figure out how to uninstall just the Firefox flash (Chrome & IE flash players are still working ... for now). 

I'm hoping that the developers will see this & correct the issue so using an archived version isn't needed. i.e. be able to use current version w/o problems....

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Explorer ,
Nov 12, 2012 Nov 12, 2012

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With the same OS I had similar problems and even worse.

The issue was outdated drivers.

Windows/Control Panel/ Device manager/Properties/Update Drivers showed everything was up to date.

But apparently Microsoft does not update drivers often, if at all.

It is very misleading.

I was about to reformat when I found and tried DriverMax.

It was free for 2 Driver Updates per day, and faced with a reformat, I tried it.

It immediately found 7 outdated drivers.

I was only able to install 5 of them but the results were immediate and dramatic.

Windows is smooter and faster.

And Flash works perfectly.

No freezing, jitter or lockups.

I just know they were reviewed positively on CNet and I didn't really care if it worked or not.

It does, and I recommend them.

The odd part is Windows will insist the drivers are up to date when they are not.

Try that and let us know hwat you find.

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Adobe Employee ,
Nov 12, 2012 Nov 12, 2012

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@Trollz812 - Can you type in the following two url's into Firefox's address bar and then paste the contents into a reply?  "about:plugins" and "about:support"

Thanks,

Chris

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New Here ,
Nov 12, 2012 Nov 12, 2012

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[about:plugins]

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.


Shockwave Flash

File: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_110.dll
Version: 11.5.502.110
Shockwave Flash 11.5 r502
application/x-shockwave-flashAdobe Flash movieswf
application/futuresplashFutureSplash moviespl

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin7.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
image/tiffTIFF imagetif,tiff
image/x-tiffTIFF imagetif,tiff
image/jp2JPEG2000 imagejp2
image/jpeg2000JPEG2000 imagejp2
image/jpeg2000-imageJPEG2000 imagejp2
image/x-jpeg2000-imageJPEG2000 imagejp2

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin6.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/x-m4vVideom4v
image/x-macpaintMacPaint imagepntg,pnt,mac
image/pictPICT imagepict,pic,pct
image/x-pictPICT imagepict,pic,pct
image/pngPNG imagepng
image/x-pngPNG imagepng
image/x-quicktimeQuickTime imageqtif,qti
image/x-sgiSGI imagesgi,rgb
image/x-targaTGA imagetarga,tga

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin5.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/3gpp3GPP media3gp,3gpp
video/3gpp23GPP2 media3g2,3gp2
audio/3gpp23GPP2 media3g2,3gp2
video/sd-videoSD videosdv
application/x-mpegAMC mediaamc
video/mp4MPEG-4 mediamp4
audio/mp4MPEG-4 mediamp4
audio/x-m4aAAC audiom4a
audio/x-m4pAAC audiom4p
audio/x-m4bAAC audio bookm4b

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin4.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp3GPP media3gp,3gpp

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin3.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/x-gsmGSM audiogsm
audio/AMRAMR audioAMR
audio/aacAAC audioaac,adts
audio/x-aacAAC audioaac,adts
audio/x-cafCAF audiocaf
audio/ac3AC3 audioac3
audio/x-ac3AC3 audioac3
video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin2.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/aiffAIFF audioaiff,aif,aifc,cdda
audio/x-aiffAIFF audioaiff,aif,aifc,cdda
audio/basicuLaw/AU audioau,snd,ulw
audio/midMIDImid,midi,smf,kar
audio/x-midiMIDImid,midi,smf,kar
audio/midiMIDImid,midi,smf,kar
audio/vnd.qcelpQUALCOMM PureVoice audioqcp

QuickTime Plug-in 7.7.3

File: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
application/sdpSDP stream descriptorsdp
application/x-sdpSDP stream descriptorsdp
application/x-rtspRTSP stream descriptorrtsp,rts
video/quicktimeQuickTime Moviemov,qt,mqv
video/flcAutoDesk Animatorflc,fli,cel
audio/x-wavWAVE audiowav,bwf
audio/wavWAVE audiowav,bwf

AVG SiteSafety plugin

File: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\13.2.0\npsitesafety.dll
Version: 12.0.0.0
npsitesafety
application/x-avg-sitesafety-pluginnpsitesafetyavgsitesafety

RealNetworks(tm) Chrome Background Extension Plug-In (32-bit)

File: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
Version: 15.0.6.14
RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
application/x-rn-rpchromebgext-pluginRealNetworksrpe

RealPlayer Download Plugin

File: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll
Version: 15.0.6.14
RealPlayer Download Plugin
application/vnd.rn-realplayer-javascriptRealPlayer Download Pluginrpj

Java(TM) Platform SE 6 U37

File: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
Version: 6.0.370.6
Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
application/x-java-appletJava Applet
application/x-java-beanJavaBeans
application/x-java-vm

application/x-java-applet;version=1.1.1

application/x-java-bean;version=1.1.1

application/x-java-applet;version=1.1

application/x-java-bean;version=1.1

application/x-java-applet;version=1.2

application/x-java-bean;version=1.2

application/x-java-applet;version=1.1.3

application/x-java-bean;version=1.1.3

application/x-java-applet;version=1.1.2

application/x-java-bean;version=1.1.2

application/x-java-applet;version=1.3

application/x-java-bean;version=1.3

application/x-java-applet;version=1.2.2

application/x-java-bean;version=1.2.2

application/x-java-applet;version=1.2.1

application/x-java-bean;version=1.2.1

application/x-java-applet;version=1.3.1

application/x-java-bean;version=1.3.1

application/x-java-applet;version=1.4

application/x-java-bean;version=1.4

application/x-java-applet;version=1.4.1

application/x-java-bean;version=1.4.1

application/x-java-applet;version=1.4.2

application/x-java-bean;version=1.4.2

application/x-java-applet;version=1.5

application/x-java-bean;version=1.5

application/x-java-applet;version=1.6

application/x-java-bean;version=1.6

application/x-java-applet;jpi-version=1.6.0_37

application/x-java-bean;jpi-version=1.6.0_37

application/x-java-vm-npruntime

Java Deployment Toolkit 6.0.370.6

File: C:\Windows\SysWOW64\npdeployJava1.dll
Version: 6.0.370.6
NPRuntime Script Plug-in Library for Java(TM) Deploy
application/java-deployment-toolkit

Google Update

File: C:\Users\SWatkins\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll
Version: 1.3.21.123
Google Update
application/x-vnd.google.update3webcontrol.3

application/x-vnd.google.oneclickctrl.9

AmazonMP3DownloaderPlugin

File: C:\Program Files (x86)\AmazonMP3Downloader\npAmazonMP3DownloaderPlugin1017300.dll
Version: 1.0.17.300
Amazon MP3 Downloader Plugin 1.0.17
application/x-amzAmazon MP3 Downloader Plugin

iTunes Application Detector

File: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
Version: 1.0.1.1
iTunes Detector Plug-in
application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Adobe Acrobat

File: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
Version: 10.1.4.38
Adobe PDF Plug-In For Firefox and Netscape 10.1.4
application/pdfAcrobat Portable Document Formatpdf
application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
application/vnd.fdfAcrobat Forms Data Formatfdf
application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

HP Product Detection Plugin for Mozilla

File: C:\Users\SWatkins\AppData\Roaming\Mozilla\Firefox\Profiles\ufmilxsf.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
Version: 1.0.16.0
HP Product Detection Plugin
application/hp-ediag-productdetectHP Product Detection Plugin for Mozilla

HP Active Check Plugin

File: C:\Users\SWatkins\AppData\Roaming\Mozilla\Firefox\Profiles\ufmilxsf.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
Version: 1.0.5.0
HP Active Check Plugin
application/hp-ediag-aclmHP Active Check

Shockwave for Director

File: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
Version: 11.6.5.635
Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
application/x-directorShockwave Moviedir,dxr,dcr

Silverlight Plug-In

File: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
Version: 5.1.10411.0
5.1.10411.0
application/x-silverlightnpctrlscr
application/x-silverlight-2

VLC Web Plugin

File: C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll
Version: 2.0.0.0
VLC media player Web Plugin 2.0.0
audio/mpegMPEG audiomp2,mp3,mpga,mpega
audio/x-mpegMPEG audiomp2,mp3,mpga,mpega
video/mpegMPEG videompg,mpeg,mpe
video/x-mpegMPEG videompg,mpeg,mpe
video/mpeg-systemMPEG videompg,mpeg,mpe,vob
video/x-mpeg-systemMPEG videompg,mpeg,mpe,vob
audio/mp4MPEG-4 audioaac,mp4,mpg4
audio/x-m4aMPEG-4 audiom4a
video/mp4MPEG-4 videomp4,mpg4
application/mpeg4-iodMPEG-4 videomp4,mpg4
application/mpeg4-muxcodetableMPEG-4 videomp4,mpg4
video/x-m4vMPEG-4 videom4v
video/x-msvideoAVI videoavi
application/oggOgg streamogg
video/oggOgg videoogv
application/x-oggOgg streamogg
application/x-vlc-pluginVLC plug-in
video/x-ms-asf-pluginWindows Media Videoasf,asx
video/x-ms-asfWindows Media Videoasf,asx
application/x-mplayer2Windows Media
video/x-ms-wmvWindows Mediawmv
video/x-ms-wvxWindows Media Videowvx
audio/x-ms-wmaWindows Media Audiowma
application/x-google-vlc-pluginGoogle VLC plug-in
audio/wavWAV audiowav
audio/x-wavWAV audiowav
audio/3gpp3GPP audio3gp,3gpp
video/3gpp3GPP video3gp,3gpp
audio/3gpp23GPP2 audio3g2,3gpp2
video/3gpp23GPP2 video3g2,3gpp2
video/divxDivX videodivx
video/flvFLV videoflv
video/x-flvFLV videoflv
application/x-matroskaMatroska videomkv
video/x-matroskaMatroska videomkv
audio/x-matroskaMatroska audiomka
application/xspf+xmlPlaylist xspfxspf
audio/x-mpegurlMPEG audiom3u
video/webmWebM videowebm
audio/webmWebM audiowebm
application/vnd.rn-realmediaReal Media Filerm
audio/x-realaudioReal Media Audiora
audio/amrAMR audioamr
audio/x-flacFLAC audioflac

AmazonMP3DownloaderPlugin

File: C:\Program Files (x86)\AmazonMP3Downloader\npAmazonMP3DownloaderPlugin.dll
Version: 1.0.15.0
AmazonMP3DownloaderPlugin 1.0.15
application/x-amzAmazon MP3 Downloader Plugin

Nitro PDF Plug-In

File: C:\Program Files (x86)\Nitro PDF\Reader 2\npnitromozilla.dll
Version: 2.0.0.29
Nitro PDF Plug-In For Firefox and Netscape
application/pdfAcrobat Portable Document Formatpdf

Windows Live™ Photo Gallery

File: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
Version: 15.4.3508.1109
NPWLPG
application/x-wlpg3-detectWindows Live™ Photo Gallerywlpg
application/x-wlpg-detectWindows Live™ Photo Gallerywlpg

Microsoft Office 2010

File: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
Version: 14.0.4761.1000
The plug-in allows you to open and edit files using Microsoft Office applications
application/x-sharepointSharePoint Plug-in for Firefox

Microsoft Office 2010

File: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
Version: 14.0.4730.1010
Office Authorization plug-in for NPAPI browsers
application/x-msoffice1414.0.4730.1010*

Wacom Dynamic Link Library

File: C:\Program Files (x86)\TabletPlugins\npwacom.dll
Version: 1.1.0.3
Wacom Dynamic Link Library
application/x-wacom-tabletnpwacomswf

==================================================================================================================================

[about:support]

Application Basics

Name Firefox
Version 16.0.2
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory

Extensions

Adblock Plus2.1.2true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AVG Security Toolbar13.2.0.5trueavg@toolbar
HP Detect1.0.16.0true{ab91efd4-6975-4081-8552-1b3922ed79e2}
Java Console6.0.33true{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Personas1.6.2truepersonas@christopher.beard
TACO with Abine4.48trueoptout@dubfire.net
TinEye Reverse Image Search1.1truetineye@ideeinc.com
Friendly Gaming Simplifier1.1.0.57falsefriendlygamingsimplifier@flies
Java Console6.0.35false{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console6.0.37false{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
RealPlayer Browser Record Plugin15.0.6false{0153E448-190B-4987-BDE1-F256CADA672F}

Important Modified Preferences

accessibility.typeaheadfind.flashBar0
browser.cache.disk.capacity1048576
browser.cache.disk.smart_size.first_runfalse
browser.cache.disk.smart_size_cached_value1048576
browser.cache.memory.capacity65536
browser.display.background_color#C0C0C0
browser.display.show_image_placeholderstrue
browser.display.use_system_colorstrue
browser.places.smartBookmarksVersion4
browser.search.useDBForOrdertrue
browser.startup.homepagehttp://www.google.com/
browser.startup.homepage_override.buildID20121024073032
browser.startup.homepage_override.mstone16.0.2
dom.max_chrome_script_run_time0
dom.max_script_run_time0
extensions.lastAppVersion16.0.2
keyword.URLhttps://isearch.avg.com/search?cid={F8F9E2CF-1323-4AAA-B5F4-C59694CFB41F}&mid=d4f8102ee55e47d18960fd6e913b12f5-74fd9a54f…
network.cookie.prefsMigratedtrue
network.http.max-connections48
network.http.max-connections-per-server16
network.http.max-persistent-connections-per-proxy16
network.http.max-persistent-connections-per-server8
network.http.pipelining.maxrequests8
network.http.request.max-start-delay0
places.database.lastMaintenance1352743017
places.history.expiration.transient_current_max_pages102076
places.history.expiration.transient_optimal_database_size163320298
plugin.expose_full_pathtrue
print.print_printerPrimoPDF
print.printer_Microsoft_XPS_Document_Writer.print_bgcolorfalse
print.printer_Microsoft_XPS_Document_Writer.print_bgimagesfalse
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfontsfalse
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top0
print.printer_Microsoft_XPS_Document_Writer.print_evenpagestrue
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright&U
print.printer_Microsoft_XPS_Document_Writer.print_in_colortrue
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpagestrue
print.printer_Microsoft_XPS_Document_Writer.print_orientation0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width  8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversedfalse
print.printer_Microsoft_XPS_Document_Writer.print_scaling  1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fittrue
print.printer_Microsoft_XPS_Document_Writer.print_to_filetrue
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top0
print.printer_PrimoPDF.print_bgcolorfalse
print.printer_PrimoPDF.print_bgimagesfalse
print.printer_PrimoPDF.print_command
print.printer_PrimoPDF.print_downloadfontsfalse
print.printer_PrimoPDF.print_edge_bottom0
print.printer_PrimoPDF.print_edge_left0
print.printer_PrimoPDF.print_edge_right0
print.printer_PrimoPDF.print_edge_top0
print.printer_PrimoPDF.print_evenpagestrue
print.printer_PrimoPDF.print_footercenter
print.printer_PrimoPDF.print_footerleft&PT
print.printer_PrimoPDF.print_footerright&D
print.printer_PrimoPDF.print_headercenter
print.printer_PrimoPDF.print_headerleft&T
print.printer_PrimoPDF.print_headerright&U
print.printer_PrimoPDF.print_in_colortrue
print.printer_PrimoPDF.print_margin_bottom0.5
print.printer_PrimoPDF.print_margin_left0.5
print.printer_PrimoPDF.print_margin_right0.5
print.printer_PrimoPDF.print_margin_top0.5
print.printer_PrimoPDF.print_oddpagestrue
print.printer_PrimoPDF.print_orientation0
print.printer_PrimoPDF.print_page_delay50
print.printer_PrimoPDF.print_paper_data1
print.printer_PrimoPDF.print_paper_height 11.00
print.printer_PrimoPDF.print_paper_size_type0
print.printer_PrimoPDF.print_paper_size_unit0
print.printer_PrimoPDF.print_paper_width  8.50
print.printer_PrimoPDF.print_reversedfalse
print.printer_PrimoPDF.print_scaling  1.00
print.printer_PrimoPDF.print_shrink_to_fittrue
print.printer_PrimoPDF.print_to_filefalse
print.printer_PrimoPDF.print_unwriteable_margin_bottom0
print.printer_PrimoPDF.print_unwriteable_margin_left0
print.printer_PrimoPDF.print_unwriteable_margin_right0
print.printer_PrimoPDF.print_unwriteable_margin_top0
privacy.donottrackheader.enabledtrue
privacy.sanitize.migrateFx3Prefstrue
security.warn_viewing_mixedfalse

Graphics

Adapter DescriptionIntel(R) HD Graphics
Vendor ID0x8086
Device ID0x0046
Adapter RAMUnknown
Adapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version8.15.10.2509
Driver Date8-31-2011
Direct2D Enabledtrue
DirectWrite Enabledtrue (6.1.7601.17789)
ClearType ParametersClearType parameters not found
WebGL RendererGoogle Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows7/7 Direct3D 10
AzureBackenddirect2d

JavaScript

Incremental GC 1

Accessibility

Activated 0
Prevent Accessibility 0

Library Versions


Expected minimum versionVersion in use
NSPR4.9.24.9.2
NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECC
NSS Util3.13.6.03.13.6.0
NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECC
NSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

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Adobe Employee ,
Nov 19, 2012 Nov 19, 2012

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@Trollz812 - Please see this FAQ for troubleshooting steps.  In particular, check out the part about both RealPlayer since I've noticed that's on your system.

How do I troubleshoot Flash Player's protected mode for Firefox?

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New Here ,
Nov 20, 2012 Nov 20, 2012

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Thanks!  That was it!  Wish the two plug-ins could play nicely though....  They did at one point....

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