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prompted to close Chrome during installation, but Chrome is not open

New Here ,
Feb 19, 2018 Feb 19, 2018

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i am installing adobe flash player on my pc while installing a message is shown saying that please close the chrome browser and opera .i have no chrome browser on my pc but still it is showing close it.

[moderator: edited title to summary of  issue being reported]

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hi,

Is there any other user configured on your machine? What OS are you using?

Thanks!

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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It's possible some other application (e.g. Google Hangouts) is identifying itself as Chrome.  You can use Task Manager on Windows or Activity Monitor on Mac to locate the 'Chrome' process and terminate it.

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Adobe Employee ,
Apr 27, 2018 Apr 27, 2018

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Chrome-based apps like Hangouts will keep the Chrome process running, even after you've closed the browser.  You'll need to exit those as well.

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