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"application initialization error" - Windows XP / Firefox

New Here ,
Nov 11, 2017 Nov 11, 2017

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[moderator: moved title content to message/body area and edited title for conciseness]​

I am trying to update Flashplayer but keep getting "application initialization error".  I am running Windows XP and using Firefox. I have tried several times to update but still get the error.  Help   --  Ray

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Adobe Employee ,
Nov 12, 2017 Nov 12, 2017

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Hi,

Which Win XP service pack are you using. This is most likely happening because the installers are signed with a sha256 digital signature and Windows XP SP2 does not support sha256 digital signatures (SP3 does support sha2556 digital signatures).

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Windows

2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI/ActiveX plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

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New Here ,
Nov 14, 2017 Nov 14, 2017

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I have windows 5.1 running service pack 3

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Adobe Employee ,
Nov 15, 2017 Nov 15, 2017

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Please provide the previously requested log files.  Thank you.

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Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

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Hi

We'll need to get the installation log files to troubleshoot the 'application initialization error'.  Please review the FAQ

Where do I find the Flash Player installation log on Windows? and provide all files listed: FlashInstall.log, Adobe_ADM.log and Adobe_GDE.log, so that we can troubleshoot the issue.  Upload the log files to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161and post the link to the uploaded files in your reply.

--

Maria

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