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Respondus Lockdown Browser

New Here ,
Nov 02, 2017 Nov 02, 2017

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I am using the respondus lockdown browser to take an exam, however the camera portion says that I do not have the most recent flash player installed. This isn't true because flash player updated earlier this week. So I followed the link to download the Windows 10 Opera and Chromium flash player. I will get about 58% through before it stops and says I do not have the permissions to download the flash player. I went to the forum about permissions but it said it wasn't applicable to windows 8 and above. If anyone could help, I would really appreciate it since it is due tonight.

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Adobe Employee ,
Nov 03, 2017 Nov 03, 2017

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I'll need to view the installation log files to investigate further.  Please provide the following files:

  • FlashInstall log files saved at C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log
  • Both of the files saved at C:\Users\<YourUserID>\AppDataLocal\Temp\Adobe_ADM.logs

After gathering all 4 files, upload them to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply

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