Shockwave player suddenly started crashing Aw Snap!

[kritter98]

On a Macbook Pro. Suddenly, my ball is rolling with everything I type here or website I go to. Using Chrome browser - always worked fine - on FB games (Yes, Candy Crush) and now every single time I try to load the game, the Shockwave player crashes! I've searched many posts on many sites, have tried to tend to my content settings... nothing corrects this problem. Am I the only person who in June 2017 is experiencing this????

[_maria_]

Assuming you're referring to Flash Player and not Shockwave Player (2 different products).  Please provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible, steps to reproduce are always helpful
• If you get error messages, please provide a screenshot

<edit: moved to Using Flash Player >

[jeromiec83223024]

Also, a couple things:

1.) If you haven't turned the computer off and back on since this started happening, that's a great place to start.  Shut it down completely.  Let it sit for 30 seconds or so to allow all of the hardware to fully discharge, then power the machine on again.

2.) If the problem persists, please try disabling hardware acceleration.  You may have picked up a driver update that introduced a bug.

Instructions on disabling hardware acceleration can be found here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

3.) If that doesn't help, turn hardware acceleration back on.  We just wanted to rule it out.

4.) If you're still stuck, a crash log and all of the things Maria asked for above would be really useful.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html