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Sites requiring Flash display "Right click to start Adobe Flash Player". Right-clicking does not display Flash content

New Here ,
Mar 19, 2018 Mar 19, 2018

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I try to browse sites that require Adobe Flash Player and then it says on the site "Right click to start Adobe Flash Player" and then I clicked and it asked me if I let the site run FlashI clicked Yes and then it showed me again "Right click to play Flash Player"

[moderator: edited title to more accurately reflect issue being reported]

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Error, Product issue

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Adobe Employee ,
Mar 20, 2018 Mar 20, 2018

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That's a problem with the content.  You'll either need to use a different browser, or the content provider will need to modify their site.

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New Here ,
Mar 27, 2018 Mar 27, 2018

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This is not a content issue because this issue is happening not only on one site that requires Flash Player but on all sites

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Advisor ,
Mar 27, 2018 Mar 27, 2018

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please provide:

- browswer and version

- OS and version

- flash version

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New Here ,
Mar 27, 2018 Mar 27, 2018

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Google Chrome

Win7

Adobe Flash Player 29 ActiveX

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Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

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Flash Player ActiveX is for Internet Explorer, not Chrome, which uses the PPAPI plugin.  Is this happening on both IE and Chrome?

Launch Chrome and navigate to chrome://flash.  Copy and paste the following information:

  • Google Chrome version
  • OS
  • Flash plugin path.


For example:

Google Chrome65.0.3325.181 ()
OSWindows 7 or Server 2008 R2 SP1 64 bit
Flash plugin29.0.0.113 C:\Users\<UserID>\AppData\Local\Google\Chrome\User Data\PepperFlash\29.0.0.113\pepflashplayer.dll

Please provide links to problematic content.  The links should be to the Flash content in question, and should not require a user account to access. We should not have to search a site for the content.

Launch Chrome and navigate to chrome://site-engagement.  For the problematic site, what is the number listed in the Base column?

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New Here ,
Mar 28, 2018 Mar 28, 2018

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I have just Flash Player ActiveX

Google Chrome

65.0.3325.181 ()

OS :

Windows 7 or Server 2008 R2 SP1 64 bit

Flash plugin

29.0.0.113 C:\Users\user\AppData\Local\Google\Chrome\User Data\PepperFlash\29.0.0.113\pepflashplayer.dll

Base column of the site  8.3

And the problem occurs on all sites that require Flash Player

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Adobe Employee ,
Mar 29, 2018 Mar 29, 2018

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Thank  you.


Flash Player ActiveX is for IE. It's not used by Chrome.  You're most likely seeing this in Control Panel list of installed programs.

The reason Flash Player PPAPI plugin is not listed in Control Panel list of installed programs is because Chrome is using the embedded version, which Chrome installs to the User's AppData directory, as indicated in the Flash plugin path you posted.

Please provide the direct URL to content that is not working, as previously requested


Also try the following:

  • In chrome://site-engagement
    • Change the number for the site to 100
    • Restart Chrome
    • Does the content display?
  • In chrome://settings/content/flash
    • Add the following to the list of allowed sites:
    • Restart Chrome
    • Does the content display?

Some additional troubleshooting steps are posted on Google's help document at Use or fix Flash audio & video - Computer - Google Chrome Help

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