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New Here ,
Mar 19, 2020 Mar 19, 2020

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I am slightly losing my mind because my Chemistry professor sent us a bunch of links to access my online lecture slides. I finally got the slides to show up, but I cannot get the sound to work. I allowed both sound and adobe on Google Chrome. I emailed my professor and she told me to switch browsers (which I did and I cant even get the slides to show up on Microsoft Edge) she also told me to try headphones. I have no idea what I am doing wrong all I do know is I need these lecture notes to pass this class. My school has officially moved to Online learning due to Coronavirus. 

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi, do you have sound working in your computer with other applications?  Can you try using Internet Explorer and see if the slides will open up there?  Are you sure that the slides are using Flash Player to display?

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New Here ,
Mar 19, 2020 Mar 19, 2020

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My sound has been working for all of my other lecture cites. Im not sure if they are using flash player to display, but I have all of the latest updates for the Flash player.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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If you right click on the content, do you see a menu that has the words Flash Player at the bottom?  On the tab in Chrome, is there a speaker icon showing?  That would indicate that you had audio playing.  

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New Here ,
Mar 19, 2020 Mar 19, 2020

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It is using Flash Player and I can access all of the settings for Flash, but there is no speaker icon showing on chrome. The videos are playing and as I said before I allowed for sound in the settings and my sound is all the way up. 

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Can you reach out to me at ccampbel@adobe.com?  I can do a remote desktop sharing session with you and hopefully try and get this working.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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I'm going to head to out for the evening, but if you email me I'm happy to try and find a time to work with you on this tomorrow.  I'm in California, so please let me know your timezone and some preferred times.

 

Thanks,

Chris

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