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R
rasomaso
New Participant
August 18, 2014
Answered

Stop forcing me to install McAfee on Flash player update!!!!!!!

  • August 18, 2014
  • 1 reply
  • 1986 views

First of the fact that Adobe doesn't have a contact e-mail is absolutelly outrageous! Secondly STOP including McAfee anti-virus with every update instalation. I don't want it. I already have my own anti-virus! It slows down my PC and ****ING SUCKS, ok? The least you could do is have a tick box with an option to NOT install it along with the update but I didn't see that with the latest update. It's just like Java constantly forcing my browser to bing search instead of google. Just stop this crap!

    This topic has been closed for replies.
    Correct answer XyrcesFenol

    Yeah, a video capture would be really great for helping me escalate the issue.  I did install the latest copy of ESET Smart Security as a free trial, and I was able to see the UI as expected.

    You should be able to uninstall Flash Player, install an old copy from the Archives, and then you should get the notification to upgrade within a few hours.

    Uninstall Flash Player | Windows

    Archived Flash Player versions

    (For 14.0.0.145, you'd unzip the file, then run 14_0_r0_145/flashplayer14_0r0_145_win.exe)

    Then you should get an update notification either on first launch, or the next time Flash Player update service checks the current version.xml on adobe.com.  I think the timing these days is that the update service will check after an hour of installation, and then every 24 hours after that.


    I got the update request again day before yesterday, walked through it taking screen shoots, but this time it worked as supposed. I got the opt out question in the screen you also provided a screen shot of.

    So now everything is fine.

    What differs from last time is that the update file that is downloaded for me to execute is a new version:

    install_flashplayer15x32au_mssd_aaa_aih.exe

    The old was ...14x32au.... .exe

    For me the problem is gone now, so thank you for looking in to it!

    1 reply

    I
    inmotionhosting
    New Participant
    August 18, 2014

    I couldn't agree with you more. Adobe not having a contact email is really surprising and is making me re-evaluate my company's purchase of Creative Cloud for teams. I was hoping in a more private way to implore Adobe to end the auto-install of McAfee. This is a big no no in my company's security setup. We are a web hosting company and already have taken care of anti-virus software on every PC. We are officially forbidding the install of Adobe Flash player on all my department's machines because of this very silly Adobe decision. It is an IT nightmare to keep having to un-install McAfee off every machine. This will be a company wide policy soon.

    It seems Adobe has an interest in killing Flash. They are succeeding.

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    August 19, 2014

    @jerretfarmer:

    Adobe offers distribution packages specifically for IT professionals that want to manage the deployment of Flash Player in their organization.  This is definitely a much less painful approach than letting your users install on an ad-hoc basis.

    You'll need to apply for a free distribution license to gain access to those binaries:

    Adobe Flash Player Distribution | Adobe

    The system administration guide will provide everything you need on deploying and managing the automatic update behaviors of those installations.

    Adobe Flash Player Administration Guide for Flash Player 14 | Adobe Developer Connection

    I
    inmotionhosting
    New Participant
    August 19, 2014

    Mr. Clark,

    Thank you for your prompt reply. I will review this with both my East Coast and West Coast IT department heads. I would still implore you to make McAfee an option and not force it. I do have multiple PCs at home and as a developer I find this a very tacky approach. Obviously Adobe is one of the greatest software companies in the world and shouldn't be stooping to the level of freeware that installs various back end software against the users wishes and sometimes knowledge.

    Also, I have both a personal Cloud membership and my company has a Team membership. There should be a more straightforward way to contact a support rep. My company has an amazing call center that answers calls in minutes. We are nowhere near the size of Adobe. I would expect your organization to be world class in regards to support ACCESS not just support. Which means a phone number and chat link at the top of every page and under the help menu of every application. Just a thought.

    Thank you for your prompt response and your time. Have a great day.

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