Systems with 4CH mic recording capability do not appear to work on Adobe Falsh enabled websites

[markb62879921]

For example Latitude 3189 on Rosetta Stone website.  When starting a lesson,   Adobe Flash pops up asking to select a Microphone.  Correct mic is displayed. After selecting mic, the app will attempt to test the mic.   Test fails because app cannot hear anything through the mic.  Note that same audio driver works fine on Latitude 7480 with only 2CH mic recording capability.  Recording tests work fine in Windows or at any non-Adobe flash site...Any ideas what may be happening here?

[markb62879921]

Hi, 

Just checking in too see if there are any updates on this.

Thanks,

Mark

[jeromiec83223024]

We're able to reproduce it.  It's in the queue.  Again, you're looking at May or June at the earliest.

[markb62879921]

ok thanks.  Interested in a beta release if at all possible.

[markb62879921]

Hi,  Just checking in again to see if there are any updates on this.

Thanks,

Mark 

[jeromiec83223024]

It's assigned to a dev.  We're in the endgame for our April release at the moment.  Any fix isn't going to land until at least May or June, so it's just hanging out in the queue at the moment.

[markb62879921]

Hi,  Checking in again to see if there has been any progress on this?   Beta release soon maybe?

[jeromiec83223024]

No updates.  Still on track for May or June.

[markb62879921]

Hi Again,  

Is there anyway that this can be escalated to get a release soon?    I have another huge customer with this issue.

Thanks,

Mark

[markb62879921]

Hi,  Didn't hear back from you on this last week.   Any update in this? 

[markb62879921]

Any updates on this?

[jeromiec83223024]

For browsers that support the ActiveX and NPAPI plug-in interfaces, the fix is in our current beta builds, here:

http://www.adobe.com/go/flashplayerbeta

That said, there is no way for us to ship a beta for ActiveX on Windows 10.  Flash Player is a built-in component of Windows 10, and can only be installed via Windows Update.  Microsoft does not make beta builds available for IE and Edge via Windows Update, so you won't have access to those until the release ships (which is currently slated for Microsoft Patch Tuesday) June 12.

Affected users *could* use Firefox and the NPAPI Flash Player beta.

For PPAPI browsers (Chrome, Chromium, Opera, etc.), the problem is happening upstream.  We're continuing to investigate, but all indications are that it's not something that we have sufficient control over.  My expectation is that we'll ultimately report that issue to the Chromium team for consideration.

We also believe that the content provider can enable Acoustic Echo Cancellation as a workaround.  They should probably do this regardless, as it would improve the audio conferencing quality for all users communicating through chassis or external mic/speaker configurations.

https://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/media/Microphone.html#getE... 

[markb62879921]

Hi,

So for IE,  Windows update should push the fix on 6/12?

And for Chrome, Content Provider = Realtek in this case?

Thanks,

Mark

[jeromiec83223024]

No, Content Provider means the online service that the school district is using that requires Flash/Microphone support.

But yeah, barring some catastrophe that prevents us from shipping on-time, the current plan is that this would go out in the fix that we ship on June 12th.

[markb62879921]

Hi,

Fix for IE has been pushed by MS and works great!  Thanks!   Any update on Chrome?

Thanks,

Mark

[SPS_KBlaszak]

Hi,

I am Ken from Seattle Public Schools. We were the original submitters to Dell with this issue. I am adding myself to this in case there are additional posts. We did test the 3189 with Flash 30.0.0.113, and it works properly for Flash based recording applications for ActiveX and NPAPI. My understanding is that the rest of the fix needs to come directly from Google for PPAPI and will be submitting a support request for them as well.

Thank you,

Ken

[jeromiec83223024]

Here’s the corresponding Chromium bug:

https://bugs.chromium.org/p/chromium/issues/detail?id=851553