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The Acrobat Reader said I need to install Flash Player but I already have it.

New Here ,
Jan 18, 2018 Jan 18, 2018

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When I open a pdf on the Acrobat Reader DC, it said I need to install Flash Player. But the website said because my computer is Win10. It already have Microsoft Edge and  it has Flash player. So I can't re-install it.

How can I open this PDF?!

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Hi,

To get Flash Player for Acrobat Reader, refer to Adobe Flash Player needed for Adobe Acrobat and Adobe Acrobat Reader page and download Flash Player for Windows.

Thanks!

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New Here ,
Jan 18, 2018 Jan 18, 2018

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I already install the flash player. I restart the computer. But still can't read the PDF

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New Here ,
Jan 18, 2018 Jan 18, 2018

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It still shows: You should install the flash player......

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Did you install from the link provided? Could you go to Control Panel\All Control Panel Items and open Flash Player, go to Updates tab and take a screenshot of the same and post it here.

Thanks!

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New Here ,
Jan 18, 2018 Jan 18, 2018

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Acrobat Reader requires NPAPI Flash Player which is not installed on your machine. Go to Adobe Flash Player needed for Adobe Acrobat and Adobe Acrobat Reader page and under Flash Player installs for end users section, click on Windows mentioned under point 1.

Thanks!

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New Here ,
Jan 18, 2018 Jan 18, 2018

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yes. I already done that and it installs the Adobe Flash Player 28 PPAPI which I was highlight in the former picture.

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Can you try opening Adobe Flash Player Install for all versions link in Netscape browser like Firefox and download Flash Player from there.

Thanks!

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New Here ,
Jan 18, 2018 Jan 18, 2018

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it installs the PPAPI, NOT NPAPI

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Based on your screenshots, it doesn't appear you are going to the correct page.


Please do the following:

  1. Launch your browser and navigate to Adobe Flash Player全版本通用安装 .
  2. In step 1, select Windows 10/Windows 8
  3. In step 2, select FP 28 for Firefox - NPAPI
    1. Note that there are third party offers on this page
  4. Click the Download Now button in the bottom right.

I deselected the third party offer and the file downloaded was flashplaye29_fa_install.exe, which is the NPAPI plugin, not the PPAPI plugin.

If you continue to get the PPAPI plugin, I recommend installing Firefox and downloading the file using Firefox, which ensures you're getting the correct plugin used by Acrobat.

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New Here ,
Jan 18, 2018 Jan 18, 2018

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Acrobat 详细信息:

   沙盒:打开

   专用 Reader:否

   Multi-Reader on Desktop 支持:关闭

BIOS 版本:XMCC - 0

Windows 目录:C:\Windows

Windows 详细信息:

   平板电脑:否

   Starter Edition:否

   Media Center Edition:否

   慢速计算机:否

安装的 Acrobat:

安装的 Acrobat:C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    版本:18.9.20050.254034

    创建日期:2017/11/28

    创建时间:5:03:54

操作系统:Microsoft Windows 10

操作系统版本:10.0.15063 

操作系统厂商:Microsoft Corporation

处理器:Intel64 Family 6 Model 142 Stepping 9  GenuineIntel  ~1608  Mhz

会话详细信息:

   引导类型:正常

   已关机:否

   网络:可用

   在 Citrix 内部:否

   在 VMWare 内部:否

   远程会话:否

   远程控制:否

   使用 JAWS:否

   使用 ZoomText: 否

   使用 Windows-Eyes:否

   使用 NVDA:否

监视器:

名称:Intel(R) HD Graphics 615

分辨率:1920 x 1080 x 60

位/像素:32

可用的物理内存:1961796 KB

可用的虚拟内存:3662620 KB

临时目录:C:\Users\13652\AppData\Local\Temp\acrord32_sbx\

默认的电子邮件程序:网易闪电邮

   

默认的浏览器:C:\Program Files\Internet Explorer\iexplore.exe

    版本:11.00.15063.0 (WinBuild.160101.0800)

    创建日期:2018/01/10

    创建时间:4:18:51

区域:中文(简体,中国)

时区:中国标准时间

图形加速卡:

    版本:0.0.0.0

    检查:不支持

物理内存总计:4074596 KB

系统名称:DESKTOP-230V13C

显示详细信息:

   屏幕宽度:1920

   屏幕高度:1080

   显示器数量:1

   鼠标按键数量:5

   带有鼠标滚轮:是

   带有 Pen Windows:否

   双字节字符集:是

   带有输入方法编辑器:是

   屏幕阅读器内部:否

虚拟内存总计:4194176 KB

页面文件空间:4194303 KB

用户名:13652

帐户详细信息:

   用户权限:管理员

   用户帐户控制:受限

   过程完整性:低

   配置文件类型:无

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