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Trouble getting a new distribution license for Flash Player

New Here ,
Jul 29, 2020 Jul 29, 2020

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This morning I noticed that my distribution license for Flash Player and Reader expired. I applied for a new license like I do every year but when I received the approval email the distribution link gives  me a page saying "No Adobe Flash Player distribution license found for this user.", even after 3-4 hours of waiting just in case.

I even filled a second form which has also been approved but I can't get to the distribution page. I used the same account and email as every other times (the one I'm writing from right now).

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correct answers 1 Correct Answer

Adobe Employee , Jul 30, 2020 Jul 30, 2020
This issue has been resolved.  You should now be able to access the distribution page and download the installer.If it doesn't work initially, try clearing the browser cookies (wasn't necessary for my test, but it's a possibility).  If it still doesn't work, please post here. Thank you and we apologize for the inconvenience.

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New Here ,
Jul 29, 2020 Jul 29, 2020

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I have the exact same problem, and a couple of hours ago created a post as well. My suspicion is that it is a server problem on Adobe's end, but I have not yet received a reply either way.

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Oh, it's good to know. I was suspicious this morning since my distribution license usually expires during fall and not during summer, it's been that way for a couple of years. There may actually be a problem on their end.

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Most Valuable Participant ,
Jul 29, 2020 Jul 29, 2020

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Hmm, I wonder if it has been closed down a few months early, accidentally. 

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New Here ,
Jul 30, 2020 Jul 30, 2020

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I have this issue too.

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Thank you for reporting.  I have escalated this issue.  Will post back here when I have an update.

 

--

Maria

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Team is aware of the issue and is working on a fix.  I'll post an update when the issue has been resolved.


We apologize for the incovinience this is causing.

 

--

Maria

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New Here ,
Jul 30, 2020 Jul 30, 2020

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I am seeing the same issue. Re-applied, got the email confirmation, yet still get the following:

No Adobe Flash Player distribution license found for this user.

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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 The team is actively working on resolving the issue.  Re-applying isn't going to solve it.

 

An update will be posted here when the issue has been resolved.

 

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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This issue has been resolved.  You should now be able to access the distribution page and download the installer.

If it doesn't work initially, try clearing the browser cookies (wasn't necessary for my test, but it's a possibility).  If it still doesn't work, please post here.


Thank you and we apologize for the inconvenience.

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New Here ,
Jul 31, 2020 Jul 31, 2020

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It's now working. Thank you!

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Adobe Employee ,
Jul 31, 2020 Jul 31, 2020

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you're welcome

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