Trying to uninstall Flash Player from iMac 10.13.6 OS.

New Here ,
Feb 14, 2021 Feb 14, 2021

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Getting message that says uninstaller does not work on my computer.  Has anyone else had this same problem?

 

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correct answers 1 Correct Answer

Adobe Employee , Feb 17, 2021 Feb 17, 2021
See the troubleshooting guide for uninstalling on Mac.  If that doesn't help, post the forensic information described in the guide and we'll try to get you going.   https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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See the troubleshooting guide for uninstalling on Mac.  If that doesn't help, post the forensic information described in the guide and we'll try to get you going.

 

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Hi!

I have this issue too, I'm not sure what you mean by "troubleshooting guide".  I've followed that page you linked step-by-step and received the same Error; and ended up here searching for an answer!


Screen Shot 2021-02-23 at 11.41.26 AM.png


I've thought about Re-installing then Uninstalling, but I dunno where I could get a 'safe' installer.

Thanks for any help!

 

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Most Valuable Participant ,
Feb 27, 2021 Feb 27, 2021

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That uninstaller seems to be from 2007. It won't belong to any recent Flash Player and nothing that old will run on any recent Mac system.  Since that old Flash Player can't run, it isn't a threat. But you surely have a more recent one somewhere. 

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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It's possible you're using the wrong file for your operating system.  There are 2 uninstaller files posted at https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html.  One is for mac OS 10.6 and newer.  The other is for OSX 10.4 & 10.5.  I have macOS 10.14.  The uninstaller for macOS 10.6 and newer works just fine.  The other one returns the same error your getting.  Please ensure you have downloaded the correct file for your OS version.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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First of all, Thanks for the replies! I managed a solution yesterday using a 3rd party software that finds all files related and removed them entirely.

I'm not aware of the method everyone identifies OSX Version other than the whole squence, but that's only me, and only me, so I'm unsure, BUT here's where the confusion I believe will continue to occur. OSX 10.13.6 makes me believe it's the 10.1 Uninstaller that I need.

Screen Shot 2021-03-01 at 9.07.41 PM.png
Following that Logic; and clicking the OS X 10.1 to 10.3 -

Screen Shot 2021-03-01 at 9.08.06 PM.png


Naturally I downloaded that. Above mentioned; the software is from 2007 and that brought me back on track as to why it wasn't working, I didn't notice that at first.

Perhaps it's not that obvious for most conventional users. I certainly learned a whole lot more about this because of this Lol

Thanks for the replies everyone!

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Most Valuable Participant ,
Mar 01, 2021 Mar 01, 2021

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I see the reason for your confusion, because some software is numbered that way. But Mac OS was numbered 10.0, 10.1 (released 20 years ago), 10.2... 10.9, 10.10... 10.15. After 10.15 we have a system which is either 11.0 or 10.16, according to how you ask!!

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