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Unable to Download Flash Player installers (all) from Distribution Site

Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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I recently renewed my distribution license and can logon to the site successfully. However, when I click the links for the MSIs, nothing happens.

If I right-click an MSI link and select open in new tab, it goes to the same page with the list of available downloads.

I tried this in Chrome and IE with same results for both.

[moderator: edited title to clarify this impacts all files on the page, not just the MSI installers]

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Adobe Employee , Mar 27, 2019 Mar 27, 2019
I've been informed the issue has been fixed, however, I can still reproduce it on Chrome (not Firefox, Edge, Safari) and have notified the pertinent team.  In case someone still experiences the behaviour on this browser, it's been reported.

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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This is an intermittent issue, reproducible by some, but not others, and has been reported to the individuals responsible for the distribution download page.


In the interim, refreshing the page, after each download, seems to work.  Please try that.

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New Here ,
Mar 26, 2019 Mar 26, 2019

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Same issue for me.

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Please try refreshing the browser after each download.

If the work-around doesn't work, provide helpful/actionable feedback, such as OS, browser, geo-location, etc  The more info the better so that we can investigate further.  At this time, the issue is intermittent and not always reproducible, which makes it difficult to troubleshoot.

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New Here ,
Mar 26, 2019 Mar 26, 2019

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Hi Maria,

for investigation purposes, hereby my details:

OS: Windows 10 (x64) Pro 1809

Browsers: Microsoft Internet Explorer (11.0.115), Google Chrome 64-bit (73.0.3683.86), Mozilla Firefox (66.0) Microsoft Edge (44.17763.1.0)

Geo-location: Europe, Netherlands

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Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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I cannot get any downloads to work. I have refreshed the page multiple times and tried with multiple browsers with no change.

OS: Windows 10 (x64) Enterprise 1703

Browsers: Microsoft Internet Explorer (11.0.115), Google Chrome 64-bit (73.0.3683.86), Mozilla Firefox (65.0.2) Microsoft Edge (40.15063.674.0)

Geo-location: Washington DC

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Thank you for the additional information. I'll forward it to the appropriate team.

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New Here ,
Mar 26, 2019 Mar 26, 2019

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Same here. Win7 and Win10 (IE11 and Firefox). Also on machines outside the network  (meaning: not behind a company-firewall).

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Thank you for the additional information.


I have escalated to the appropriate team.  I'll post back with an update.  If you've commented in this thread, you should receive an update automatically.  If not, you can subscribe to the thread by clicking the 'Following' link in the upper right and selecting how you wish to be notified.

--

Maria

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New Here ,
Mar 26, 2019 Mar 26, 2019

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I just wanted to add that the links for Mac OS X (Intel) are not working either. For NPAPI or PPAPI.

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Thank you.

Yes, we are aware that this impacts all of the links on the page.

I'll edit the discussion topic for clarity

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New Here ,
Mar 26, 2019 Mar 26, 2019

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Hy Maria,

problem still persisting. Here are my details:

OS: Windows 10 (x64) Pro V. 1809

Browsers tested: Microsoft Edge 44.17763.1.0, Internet Explorer 11.379.17763.0/11.0.115, Mozilla Firefox 66.0.1

Geo-location: Europe, Germany

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Community Beginner ,
Mar 27, 2019 Mar 27, 2019

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It appears to be working for me now.

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Adobe Employee ,
Mar 27, 2019 Mar 27, 2019

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I've been informed the issue has been fixed, however, I can still reproduce it on Chrome (not Firefox, Edge, Safari) and have notified the pertinent team.  In case someone still experiences the behaviour on this browser, it's been reported.

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New Here ,
Jun 13, 2019 Jun 13, 2019

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Mac downloads are not working. Mac OS X (intel) NAPI Download. Top link is broken (doesn't down load anything). Link for sysadmins downloads a file that that won't open (install_flash_player_32_osx_pkg.dmg). It's never had pkg in the name before.

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Adobe Employee ,
Jun 13, 2019 Jun 13, 2019

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Which browser are you using?  Do you have privacy extensions, such as Privacy Badger, installed?  If so, please disable the extension.

Link for sysadmins downloads a file that that won't open (install_flash_player_32_osx_pkg.dmg).

I am not able to reproduce.  I downloaded the file and successfully installed Flash Player using this file.

What macOS version and browser (including version) are you using?

It's never had pkg in the name before.

Not sure what you mean by this.  The Mac installer file labeled 'for System Administrators' has always been a .PKG file and named as such.

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New Here ,
Mar 27, 2019 Mar 27, 2019

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They worked for me as well as of 6am (mst). Thank you.

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New Here ,
Mar 26, 2019 Mar 26, 2019

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I have the same issue. I can't download the offline exe files for Windows.

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New Here ,
Mar 27, 2019 Mar 27, 2019

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Same issue for me

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New Here ,
Mar 27, 2019 Mar 27, 2019

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Same issue for me since yesterday. Tried Firefox, IE11 and Chrome from a Windows 10 1809 computer and Firefox en IE11 from Windows Server 2012r2. In all tries there just does'nt happen anything when i click on any of the download links...

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