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Unable to Install Adobe Flash Player

New Here ,
Jan 09, 2019 Jan 09, 2019

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Hello: I am trying to install the or an updated version of 'Adobe Flash Player' but each time the installation tries to begin, after the completed download, the message reads "connection error". I am using Google Chrome and have removed or uninstalled any other previously installed versions of the program but still receive this error message.

Can anyone offer a solution to my problem?

Thank you.

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Adobe Community Professional ,
Jan 09, 2019 Jan 09, 2019

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What are your computer spec and operating system?

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New Here ,
Jan 09, 2019 Jan 09, 2019

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Hi Jane: Not sure what you mean by computer spec but I am using Windows 7 and Google Chrome.

Thanks.

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Adobe Community Professional ,
Jan 09, 2019 Jan 09, 2019

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Hi oaky7

I meant “specs”, sorry!

See if this thread answers your question:

Fix Flash player not working in chrome issue

Discussion moved from Forum comments to Installing Flash Player for better support.

~ Jane

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New Here ,
Jan 10, 2019 Jan 10, 2019

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HI Jane and thanks for your help with Adobe Flash Player.

Everything seems to be in order upon following the steps in "fix flash player not working in chrome issue article.

I tried a couple more times to install and download the latest version of Adobe Flash Player and in doing so, the message indicates "installation with begin shortly" after clicking "run".

It then asks to update Flash Player Preferences and I select "allow Adobe to install updates (recommended)" and click "Next".

The message then reads "installation will begin shortly" and then after a couple of seconds, reads "Adobe Flash Player: installing" and then a few seconds later reads "Adobe Flash Player: connection error", followed by "Adobe Flash Player: Cancelled" and "Finish" in the bottom right hand corner.

Still unsure why I am unable to install Adobe Flash Player. I do have a VPN installed and use Adblocker and am wondering if they or either might be the prohibiting me from successfully installing Adobe Flash Player?

Regards,

Geoff

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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You're VPN may be interfering with the download.  The online installer is a shim installer that downloads and installs Flash silently in the background, while the online installer should work with the VPN, sometimes it doesn't.

With that said, if you're using Google Chrome browser there is no need to install Flash Player PPAPI plugin for Chrome as Google embeds Flash Player in Chrome, however it's disabled/blocked by default.  See Use or fix Flash audio & video - Computer - Google Chrome Help for information on allowing Flash in Chrome.

If you're installing Flash for a different browser, try disabling the VPN and attempting the re-install if it still fails, provide the following log Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs  (AppData is a hidden directory, if you don't see it, see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files  to enable viewing hidden directories).

Upload both files to cloud.acrobat.com/send (see instructions at How to share a file using Adobe Document Cloud​) or some other file sharing service of your choice that doesn't require user account to access.  Post the link to the uploaded files in your reply.

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New Here ,
Jan 10, 2019 Jan 10, 2019

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Hi Maria and thanks so much for your help and information.

Regards,

Geoff

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New Here ,
Jan 10, 2019 Jan 10, 2019

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Hi again Maria: You were correct in that when I disabled my VPN, the Adobe Flash Player installed successfully on my computer.

However now that it's installed, can I re-enable my VPN again?

Thanks.

Regards,

Geoff

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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Yes, you should be able to use your vpn again.

What VPN service do you use?  You're the second report I've seen that the VPN blocked the installation and I'd like to investigate further and provide the information to the team responsible for the online installer.

Thank you in advance.

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New Here ,
Jan 10, 2019 Jan 10, 2019

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I use NordVPN.

Thanks,

Geoff

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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Thank you.  I'll forward the info to the appropriate team.

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