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Uninstall Beta flash Player and install current to >2000 machines.

New Here ,
Apr 20, 2018 Apr 20, 2018

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So now that we figured out we had beta versions on all the machines, I would like to deploy a fix for all. I tried to deploy it through SCCM but the installation fails. This works fine with no beta versions. So the uninstall program reads like this: start / wait \\%%%%%\sources\software\adobe flash player\uninstall_flash_player.exe -uninstall -force      It was this:msiexec.exe /x {FEE1FB25-E120-4FF9-A5F0-8F382D662AAA} /q     The 1st one points to the standalone uninstaller from Adobe  to a distribution point. The other generated by the .msi file. Any ideas how to uninstall all beta versions and then install the correct version? I need all the help I can get.

Flash player install.JPG

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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What uninstaller version are you using?  Did you download the beta uninstaller, from the beta downloads page, or the release uninstaller from Uninstall Flash Player for Windows

It was this:msiexec.exe /x {FEE1FB25-E120-4FF9-A5F0-8F382D662AAA} /q

I'm confused by this.  /x is the msiexec uninstall package command and this MSI GUID is for Flash Playe 29.0.0.140  NPAPI, which wouldn't be installed, since the system has the beta version installed

What is the /wait command for in the uninstall section?  Have you tried running just the uninstaller by itself, without attempting to also install version 29.0.0.140?

<edit>

For the benefit of other users, this is the continuation of Adobe Fash Player 29.0.0.155 beta uninstall to deploy 29.0.0.140

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New Here ,
Apr 24, 2018 Apr 24, 2018

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This works for Adobe Flash Player 29.0.0.140. So ignore the screen shot. The problem is we know we have a beta version on the computers. We need to get it off so I can deploy the correct version. I just learned that there is a separate uninstaller for the beta version. It was suggested to deploy the uninstaller separately to those machines(1000+). Then I can deploy the current branch of Flash Player. The problem is deploying the beta uninstaller. It doesn't seem to work and I can't find anything in administration manual to help. I really appreciate the help since I am new at this.

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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The problem is deploying the beta uninstaller. It doesn't seem to work

I'm assuming you're using the beta uninstaller posted at Download Adobe Flash Player 29 Beta for Desktops - Adobe Labs  (bottom of the page), yes?

Please provide the FlashInstall log file(s) from a system where the beta uninstaller is not working.

  • 32-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall32.log
  • 64-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall64.log AND C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log

Upload the files to cloud.acrobat.com/send (see https://forums.adobe.com/docs/DOC-7161​) or some other file sharing service of your choice that doesn't require log-in to access.  Post the link link to the uploaded file in your reply.


Thank you.

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New Here ,
Apr 24, 2018 Apr 24, 2018

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Just so you know the problem is deploying the beta uninstaller that fails not the uninstaller itself.

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New Here ,
Apr 24, 2018 Apr 24, 2018

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Can you deploy the beta uninstaller or does it manually have to be done?

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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There are numerous enterprise customers who uninstall Flash Player prior to deploying the new version, and there are no technological differences between the release and beta uninstaller.

I know you said to ignore the screenshot, but I see a space between the / and wait.  Should there be a space there?  Should it be:

start / wait \\path\uninstall_flash_player.exe -uninstall -force

or

start /wait \\path\uninstall_flash_player.exe -uninstall -force

Since the issue is in the deployment itself, and not in the actual uninstallation, it appears to be an SCCM issue.  I would recommend consulting MSDN documentation, Resources and Tools for IT Professionals | TechNet  or any other myriad of places for SCCM-specific help.

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New Here ,
Apr 24, 2018 Apr 24, 2018

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This is what I am currently using for 29.0.0.140 NPAPI. This works just fine. The problem is uninstalling the Beta 29.0.0.155 version beta flash player before the correct version is installed. I was told you can't install a current branch over a beta. This works for installing /uninstalling the current version 29.0.0.140.

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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The problem is uninstalling the Beta 29.0.0.155 version beta flash player before the correct version is installed. I was told you can't install a current branch over a beta

Correct, I said that in your previous thread - this has been the case for a very long time.

This works for installing /uninstalling the current version 29.0.0.140.

This (being the NPAPI MSI installer) will not uninstall any beta version.  It'll only install the NPAPI version and uninstall the version it installed - that's how using the MSI as an uninstaller works.

I feel we're going around in circles.  You've said the (beta) uninstaller fails deployment - not much more than that.  It is possible to deploy and EXE file (install/uninstall) via SCCM.  Based on your comments, the issue you are experiencing is with SCCM, not Flash Player itself.  As such, I recommend utilizing the MSDN and other SCCM resources available to troubleshoot the SCCM deployment issue you are experiencing.

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