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Unknown Icon in Sleep Screen

New Here ,
Jan 13, 2021 Jan 13, 2021

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Hi there, 

 

Just recently, I started to see this icon before my sleep screen. I believe it is Adobe Flash but unsure what it means or what I should do. I would like to get rid of it if possible. 

 

I have checked my creative cloud app and can't seem to find it. I called adobe and they said I should try to get an answer through here. 

 

The Image is attached.

File_000.jpeg

 

Thanks so much in advance. 

Jesse

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Error, Product issue

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correct answers 1 Correct Answer

Adobe Employee , Feb 02, 2021 Feb 02, 2021
I've seen a few posts indicating that this is a paid greeting card product called SmileBox.  Does this sound familiar?

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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There's not a lot of detail to go on here, but I'm guessing this is related to a screensaver that you have installed, which uses Flash Player behind the scenes.  You'll need to find an alternative that doesn't depend on Flash Player.  

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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I've seen a few posts indicating that this is a paid greeting card product called SmileBox.  Does this sound familiar?

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