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Unusual Crashes

New Here ,
Aug 02, 2017 Aug 02, 2017

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I have the latest version downloaded and it works on all browsers, however when I get halfway through a video that requires shockwave it crashes. Does anyone know a reason or solution to this? This has been happening for more than 12 hours now.

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Adobe Employee ,
Aug 02, 2017 Aug 02, 2017

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Hi,

  • Please provide following details:
  • OS you are using.
  • Browsers you are using.
  • Url where you are watching the video.

Also post a screenshot of the issue you are seeing.

Thanks!

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Adobe Employee ,
Aug 03, 2017 Aug 03, 2017

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Since it's crashing, the additional details outlined below would be very useful:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

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