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Update Flash download fails for WinXP - Firefox

New Here ,
Nov 11, 2017 Nov 11, 2017

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Have received numerous notifications to update Flash (my version is19.0.0.226). Have attempted to update numerous times with no joy. I'm unable to open the install .exe files that download (flashplayer27au_ha_install.exe  1,177 KB). Double click fails and "Open" fails. Occasionally I receive a .part file. OS is 32 bit Win/XP, browser is Firefox (NPAPI).

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Adobe Employee , Nov 12, 2017 Nov 12, 2017
Hi,Which Win XP service pack are you using. This is most likely happening because the installers are signed with a sha256 digital signature and Windows XP SP2 does not support sha256 digital signatures (SP3 does support sha2556 digital signatures).You may try the offline installer. Follow these steps1)Download the uninstaller from: Uninstall Flash Player for Windows2) Open the page: Installation problems | Flash Player | Windows 7 and earlierUnder the heading "Still having problems" click on the...

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Adobe Employee ,
Nov 12, 2017 Nov 12, 2017

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Hi,

Which Win XP service pack are you using. This is most likely happening because the installers are signed with a sha256 digital signature and Windows XP SP2 does not support sha256 digital signatures (SP3 does support sha2556 digital signatures).

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Windows

2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI/ActiveX plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

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New Here ,
Nov 14, 2017 Nov 14, 2017

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Thanks for the response. Yep, I'm using XP SP2. That explains it. Guess I'll live with it.

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