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Using Flash Player for Adobe Acrobat DC

New Here ,
Nov 12, 2017 Nov 12, 2017

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Hello Adobe,

We are facing issues in opening a pdf document and were instructed in the prompts to install the adobe flash player. After correct installation (we have checked the control panel) and checking the system settings, when we try and open the pdf we still receive the request to install adobe flash player.

Please advise the correct steps to fix this issue so that we can start working on our pdf.

Thanks

Sam IT

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correct answers 1 Correct Answer

Adobe Employee , Nov 13, 2017 Nov 13, 2017
Acrobat uses the NPAPI plugin (for Firefox).  Please ensure you have the correct plugin installed.  You may need to restart Acrobat to load the plugin.

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Adobe Employee ,
Nov 12, 2017 Nov 12, 2017

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Hi,

Could you please share the screenshot of the pop-up that you receive while opening the document.

Also which version and player type of Flash Player is installed on your system?

If you only have Flash Player ActiveX installed your machine, you also need the Flash player Plugin.

Thanks!

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Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

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Acrobat uses the NPAPI plugin (for Firefox).  Please ensure you have the correct plugin installed.  You may need to restart Acrobat to load the plugin.

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