V20.0.0.267 White Screen When Loading swf

Community Beginner ,
Dec 29, 2015

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When loading our .swf with the latest activeX flash update and the , a blank white screen appears instead of the movie.
Right clicking on this space shows : "Movie not loaded" greyed out, and "About Adobe Flash Player 20.0.0.267".

User cannot interact further with the frame and this prevents our entire program from starting up.

Please respond with a workaround or fix urgently.

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1 Correct Answer

Adobe Employee , Jan 01, 2016
Kratika Agarwal Adobe Employee , Jan 01, 2016
Hi,Please update your Flash Player to 20.0.0.270.https://get.adobe.com/flashplayer/Issue is fixed.Thanks

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Community Beginner ,
Dec 29, 2015

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Same problem here, with application in IE frame. White screen without any option.

Only solution is to downgrade to the previous flash version.

Must resolve ASAP.

Please help us Adobe!

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New Here ,
Dec 29, 2015

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Same problem here with a WinForms app.

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Adobe Employee ,
Dec 30, 2015

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Hi,

We are looking into this issue.

Will update you soon.

Thanks

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New Here ,
Dec 30, 2015

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We are also facing same problem .

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New Here ,
Dec 30, 2015

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Hi,

we have the same big problem. We use Toolbook.

Please help us Adobe as soon as possible because 700 our customers can't work.

Thanks.

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New Here ,
Dec 31, 2015

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We have the same issue. Our app uses the ActiveX control launching flash content and shows only the white screen and "Movie not loaded" when right clicked. Impacting ~1000 customers and 10k+ end users.

This is true for 18.0.0.324 as well.

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Adobe Employee ,
Dec 31, 2015

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Hi,

Please check below link for the updates:

Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

thanks

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Advocate ,
Dec 31, 2015

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IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

Guide to rolling back to an old flash player version (20.0.0.228)

Best regards

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ACE_MAN AUTHOR
Community Beginner ,
Dec 31, 2015

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Thanks for the write-up : )

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Adobe Employee ,
Jan 01, 2016

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Hi,

Please update your Flash Player to 20.0.0.270.

https://get.adobe.com/flashplayer/


Issue is fixed.


Thanks

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Community Beginner ,
Jan 03, 2016

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Thank you so much!

This is great for anything but Win10 - Can you please release this fix for WIN 10 Clients as well?

When can we expect it?

thanks again

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Adobe Community Professional ,
Jan 03, 2016

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For the Windows 10 case, do you get the failure to load on any SWF, or on particular ones?

I see that in the downloads page it has a separate entry for the Active-X version, to the IE/Edge for Windows 10 version. That suggests that if you still have the Active-X one installed it could clash with the built in version.

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Adobe Employee ,
Jan 03, 2016

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Hi,

Please refer to below link:

Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

Thanks

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Adobe Employee ,
Jan 05, 2016

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Hi,

Microsoft pushed a patch out to Windows 10 users this morning.  Please run Windows Update and see if that resolves the issue for you.

Thanks

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