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videos will not play only on nbc.com

New Here ,
May 10, 2012 May 10, 2012

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windows 7, 32 bit google chrome, flash player 11.2.202.235, none of the videos on nbc.com will play the video window just remains black

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Browser, Product issue

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correct answers 1 Correct Answer

Explorer , Apr 30, 2015 Apr 30, 2015
It's fixed! I deleted everything Adobe on my machine and made double sure that all registry items related to Adobe were gone and everything is back to normal. Thanks you all for your patience with me. Now I wonder which Adobe things were conflicting. I suppose I'll find out when I have a need for the pdf editors etc. and put them back in.

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Adobe Employee ,
May 15, 2012 May 15, 2012

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Do other video sites work?  YouTube?  Do you have any ad blockers in place?  Have you tried using another browser to see if it also occurs there?  If you right click on the black area, do you get the Flash Player context menu?

I just gave the site a try using Chrome but videos displayed properly.

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New Here ,
May 15, 2012 May 15, 2012

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Yes all other video sites work, I have tried Internet explorer and firefox also but they don't play the videos there either. and when I right click the flash player the context menu comes up, I tried changing the video quality but it just remains black.  I have something called spyware blaster it says it prevents ad/ tracking cookies and prevents the installation of active-x based spyware... I think this might be the problem?

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Adobe Employee ,
May 16, 2012 May 16, 2012

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Try disabling that utility to see if it helps.  I've found that some ad blocking software can interfere with video streams from content providers.

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Explorer ,
Apr 24, 2015 Apr 24, 2015

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Interesting. My context menu does NOT appear. It would appear our problems are slightly different. I'm not even loading the flash player. All there is on the page is a borderless black space.

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Community Beginner ,
May 18, 2012 May 18, 2012

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I am having the same problem, and I do not have any software that specifically blocks adds....using malware bites and windows defender.....could it be settings on either of those

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Adobe Employee ,
May 18, 2012 May 18, 2012

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Could you try reseting your hosts file?

http://support.microsoft.com/kb/972034

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Community Beginner ,
May 19, 2012 May 19, 2012

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Thanks- reset hosts files and....still not working- very frustrating!

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Adobe Employee ,
May 22, 2012 May 22, 2012

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kgm456,

What version of Flash do you have installed?  What browser and OS are you using?  What sites are you having problems with?  Is it just NBC?

I'd suggest doing a clean install to make sure everything is reset.

How do I do a clean install of Flash Player?

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Community Beginner ,
Jun 03, 2012 Jun 03, 2012

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Thanks so much Chris- the uninstall/re-install solved the problem

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New Here ,
Apr 13, 2015 Apr 13, 2015

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Uninstall and re-install what? Adobe? Chrome? My OS? What the heck? I have the same problem.

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New Here ,
Apr 13, 2015 Apr 13, 2015

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How did you fix it!?

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New Here ,
Apr 13, 2015 Apr 13, 2015

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I uninstalled and reinstalled chrome. I uninstalled and reinstalled Flash. (Even though the page told me that flash is embedded inside of Chrome) I'm at a loss. How did you fix it!

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Community Beginner ,
Apr 20, 2015 Apr 20, 2015

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Having the same problem several times now, I hear the sound from the video, but no video.

The first time I had multiple versions of Flash running in chrome. Went into Chrome://plugins and displayed the details for all the plugins, then deleted the files for the old versions. That fixed the problem the first time.

The second time it happen I removed chrome, deleted all the Chrome flash stuff and reloaded everything, that fixed it again.

The third time it happen I deleted my ad blocker, but that made no difference, except I could hear the ads playing now. Again I went into Chrome history and deleted all the history. In that process a window pops up with a bunch of other things you can delete. This time I added, delete CONTENT LICENSES and that seem to fix this time.

So we will see how long this lasts. Maybe there is something weird with licenses.

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Adobe Employee ,
Apr 23, 2015 Apr 23, 2015

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Please work through the video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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Community Beginner ,
Apr 24, 2015 Apr 24, 2015

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Since I delete the CONTENT LICENSES, NBC videos have been playing fine for last few days.

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Explorer ,
Apr 24, 2015 Apr 24, 2015

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Well I don't know what to say to that. It would seem to be too much of a coincidence if we have different problems that both problems keep nbc videos from playing. However, none of the things in this thread that some people say have worked have worked for me. I deleted my history / licences / cookies / etc. from the beginning of time till today and I still can't play any nbc videos.

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Community Beginner ,
Apr 25, 2015 Apr 25, 2015

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The system here is Windows 7 Professional, SP1, 64 bit.

The computer is a stand alone and not part of any domain.

My login has Administrator privileges.

The UAC settings are all the way down to NEVER NOTIFY.

I have a bunch of plugins and extensions running, although I recently delete quite a few.

The computer is running Intel Graphics Media Accelerator Driver, video hardware is Intel G33/G31 Express Chipset.

My feeling it is some kind of licensing, or permission issue. Windows has penchant for limiting rights to certain directories.

Maybe Adobe can provide some insight into what exactly happens when a video plays, what directories are involved, is there licensing?

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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I agree. It acts like a permissions problem on my end as well. The flash player doesn't even launch. The browser finishes loading the page and the space where video should be is empty.

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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Can you please help us? Nothing is fixing it.

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Explorer ,
Apr 24, 2015 Apr 24, 2015

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I tried all of that. No change.

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Explorer ,
Apr 24, 2015 Apr 24, 2015

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That didn't work for me.

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Uninstalled and reinstalled Flash and that was the problem, NBCSN works perfectly now. Thanks for the fix Chris.

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Explorer ,
Apr 24, 2015 Apr 24, 2015

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So far all other video sites work. However, I have noticed that comedy central Daily Show videos sometimes lock up in the middle of trying to feed me 5 commercials.

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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For me other video sites work fine. Ad blockers are closed and the same thing happens in IE. I'm using chrome. I do not get the context menu with a right click. It's just empty space on the page which is done loading by the way.

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