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I am using windows 10 and my laptop not detecting in IE11.
You probably need to enable Flash Player in your browser. See this guide:
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I am mentioning this in case you missed it, because it is very important. At the end of 2020 Flash Player reaches end-of-life and will be blocked for almost all users. Almost all Flash-based web sites and apps will stop working. More info from Adobe https://www.adobe.com/products/flashplayer/end-of-life.html
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You probably need to enable Flash Player in your browser. See this guide: