I got pop-up telling me my Flash was out of date (I was on 220.127.116.11). As I always do when that happens, I went to
I downloaded the disk image (AdobeFlashPlayer_32_a_install.dmg), opened it, and ran the installer. It did what it normally does, except at the end instead of saying "success" or some such it said something like "failed" with "exit code 3" and a message that said something like "click here for an explanation" that was a link to
Unfortunately, clicking that link just took me to the standard "install finish" page of the women with the multi-colored hair that wants me to sign up for some Adobe product in which I have no interest.
Not sure what to do next, I reloaded the tab that had https://helpx.adobe.com/flash-player.html?promoid=DJDYF in it and it now said I did indeed have the latest version (18.104.22.168) installed.
So a question, and a comment.
The question: What does "Exit Code 3" from the "Install Adobe Flash Player.app" (Version 22.214.171.1242s) mean?
The comment: Adobe: Please make sure that the target of the error message link actually provides meaningful information.
Unfortunately, when I clicked on the link in the installer window it exited and I didn't think to snapshot it before I did.
Normally exit code 3 = restart browser after a successful installation for it to load the newly installed Flash Player version. The actual message states to restart the browser, not 'exit code 3'. Exit code 3 is not normally returned if installation fails. If you have version 126.96.36.199 installed, then it is the most recent version and installation did succeed, not fail.
To investigate further, I'd need to review the various installation log files:
The best way to obtain the file is to configure your system to capture the log during installation. See the FAQ Where do I find the Flash Player installation log on the Macintosh? for instructions on setting up your system to capture logs for the same installation attempt.
After gathering all files (for the same installation attempt), upload the files to cloud.acrobat.com/send (see How to share a file using Adobe Document Cloud ) or some other file sharing service of your choice that doesn't require user access. Post the link to the uploaded file in your reply.
Hi Maria. I appreciate your explanation, and am happy to have your confirmation that the installation actually succeeded. However, if I recall correctly, the message clearly used the word "failed".
/var/log/system.log (not what you requested) contains this line:
Dec 12 09:33:46 stevechssinsmbp Adobe Flash Player Install Manager: Install succeeded with exit code: 3.
Adobe_ADM.log contains this:
12/12/18 09:33:46:983 | [INFO] | | ADM | | ApplicationContext | | | 3423227 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>
Anyway, I've uploaded the files you requested (including the section of install.log) to
I'm also going to re-run the installer and if it recreates the issue I'll get a screen shot this time and upload that as well.
Thanks for posting the log files. I don't see anything abnormal. 'exit code 3' in the log file is fine, and indicates that the 'Please restart your browser' message was displayed when installation completed. Upon successful installation, the installation dialog window should look like the following, with the 'Please restart your browser' message in red font.
If you are able to reproduce the behaviour, please post a screenshot of the installer dialog window.
I was able to reproduce the problem just by re-running the install (although I thought the first time the message was a bit more verbose).
In addition to embedding the screen shots below, I also uploaded them to
Clicking on Finish caused it to exit and open a browser tab with a URL of
I hope this helps.
Thank you for posting these. Can you also provide the associated installation log files for this installation attempt?
Did you have any browser open during the installation? If so, which one?
I've uploaded the associated installation log files for this installation attempt to
I had two browsers open: Firefox 56.0.2, and Safari 9.1.3. Note that I've had both of these browsers open during previous updates to Adobe Flash and those previous updates always completed normally. It's only the update to 188.8.131.52 that produced the failure message.
I do note that the version of the installer has changed. For Flash 184.108.40.206 (the previous one I had installed), the DMG filename was AdobeFlashPlayer_31_a_install.dmg and the installer version it contained was 220.127.116.118s. For Flash 18.104.22.168, the DMG filename is AdobeFlashPlayer_32_a_install.dmg and the installer version it contains is 22.214.171.1242s. I speculate that, somewhere between .318s and .332s, a bug (or at least a change in behavior) was introduced.
Thank you for providing the log files and the online installer version numbers. I'll investigate further.
Hi Maria. I'm curious to know what your investigation showed, as it happened again when I upgraded to Version 126.96.36.199. (It didn't happen when I upgraded to 188.8.131.52.) The symptoms were the same: a long pause at 90%, and then a failure screen. However, the upgrade itself appeared to be successful, as shown by the screen captures I've uploaded along with the log files. The link to the files is https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Ac7b38522-90ac-4055-a04c-fe5c...