When I open an interactive video....

[JerriAlice]

Three windows pop up. The first is blank and I esc. it the second is blank and under that, list the video. In that window, the controls are invisible unless i hover over them. How do I fix all of this?

[jeromiec83223024]

To give you any useful advice, I'm going to need to know more about your computer, browser, and a link that demonstrates the problem:

https://forums.adobe.com/thread/1195540