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Where do I find the Flash Player installation log on macOS?

Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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The Flash Player installer generates multiple log files that can provide crucial troubleshooting clues when you are unable to install.  The following FAQ describes how to locate these log files so that you can provide this information to Adobe when requested.  Please read through the entire FAQ before proceeding.

 

NOTE: When asked to provide the log files, please read through this FAQ completely before doing anything.  This will prevent you from having to run the installer multiple times to obtain all of the files with the requested information.

 

 

File #1: Install.log

This file contains log information for multiple applications installed on the system.  Since we're only interested in Flash Player, we need to be selective about what we want to capture.

 

This file contains log information for multiple applications installed on the system.  Since we're only interested in Flash Player, we need to be selective about what we want to capture.

 

  1. Select the Go -> Go to Folder... menu item from the Finder menu
  2. Copy and paste  /private/var/log/install.log into the Go to Folder dialog
  3. Right-click on install.log and select Open with > Console.app
  4. The Console app will open with the install.log file contents
  5. At the top of the Console app, click the Clear button and then the Now button
    install-console.png
  6. Run the Flash Player installer until it returns an error and then click Done to exit out of the installer dialog window
  7. In the console window, copy the contents of the install,log generated during the installation process and paste it to a new text file (e.g. /Applications/TextEdit.app)
  8. Save the file on your desktop as install.log

 

File #2: FlashPlayerInstallManager.log

This file is located in ~/Library/Logs/FlashPlayerInstallManager.log

     Note: This is the Users Library directory, e.g. /Users/YourUserID/Library/Logs, not the system Library directory

 

You can navigate to this folder using the following steps:

 

1. Select the Go -> Go to Folder... menu item from the Finder menu

2013-04-16_11-19-25.png

 

2. Copy and paste ~/Library/Logs into the Go to Folder dialog

2013-04-16_11-21-47.png

 

3. Locate the "FlashPlayerInstallManager.log" in the folder that appears.

 

 

File #3 and 4: Adobe_ADM.log and Adobe_GDE.log

Two files, Adobe_ADM.log and Adobe_GDE.log, located in ~/Library/Logs/Adobe_ADMLogs, are generated by the online installer.

 

Sometimes we'll request you to enable verbose logging.  Scroll down to the 'Enable Verbose Logging' section to enable verbose logging and then run the installer.

 

You can navigate to this folder using the following steps:

 

1. Select the Go -> Go to Folder... menu item from the Finder menu

2013-04-16_11-19-25.png

 

2. Copy and paste ~/Library/Logs/Adobe_ADMLogs into the Go to Folder dialog

GoToFolder.jpg

 

3. Locate the Adobe_ADM.log and Adobe_GDE.log files in the folder that appears.

 

 

Enable Verbose Logging

At times we may require detailed debugging information from the online installer logs which is only captured when verbose logging logging is enabled.  When requested do the following:

  1. Create an empty text file named ADM.trace inside the ~/Library/Logs directory (this is the User's Library directory, not the system, /Library, directory).  The file extension itself is .trace, not .txt or anything else.
    • If the file extensions are not displaying, go to Finder > Preferences > Advanced and tick 'Show all filename extension' checkbox
  2. Run the online installer again until it stops
  3. Exit out of the online installer
  4. Locate the Adobe_ADM.log and Adobe_GDE.log files in the ~/Library/Logs/Adobe_ADMLogs directory

 

 

Uploading Log Files

Once you have secured all of the log files, you can compress them and then upload the single file using the instructions here:

 

How to share a document.

 

Finally, post the link to the uploaded file into your forum post.

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