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wont download

New Here ,
Sep 17, 2017 Sep 17, 2017

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i start the download and almost to the end in cancels what im i doing wrong

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Adobe Employee ,
Sep 17, 2017 Sep 17, 2017

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Hi,

Please specify :

Thanks!

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New Here ,
Sep 18, 2017 Sep 18, 2017

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operating system windows 10

web browser crome

the new version of flash

flash 1.jpgflash 3.jpgflash 4.jpg

i start the download process and towards the end of the process it cancels and kicks me out

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New Here ,
Sep 18, 2017 Sep 18, 2017

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is there a number i can call for help because the writing back and forth doesn't work for me please.....

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Adobe Employee ,
Sep 18, 2017 Sep 18, 2017

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Sorry, Adobe doesn't offer phone support for free products.

Please upload the 2 files, Adobe_ADM.log and Adobe_GDE.log, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161.  Post the link to the uploaded files in your reply.


Note that AppData is a hidden directory.  If it's not visible, you can manually type it into the address field, or go to https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files  for instructions on enabling hidden directories.

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