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Wrong name when signed in to account.

New Here ,
Apr 26, 2017 Apr 26, 2017

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I tried to update my flash player today and couldn't remember my password.  After setting up a new one via the email I am now being addressed by a name that isn't mine.  I'm not sure how to proceed as it seems there is an issue with my who my email address is related to!

Adobe support recommended I post this on the forum and an expert would help me out.

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Adobe Community Professional ,
Apr 26, 2017 Apr 26, 2017

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Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

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Hi,


This is your OS prompting for the password, not Flash Player.  See What userid & password do I need to install Flash Player? for assistance.


As for receiving an email addressed to someone else, that isn't an issue that can be addressed here on the Flash Player forums.  I'd contact support again, and tell them you changed your Adobe ID email address and the confirmation email you received had someone else's name.  Don't mention Flash Player at all.  If you mentioned this in your original communication with them it's probably why you got sent to the forums.


Try this link Contact Customer Care  (I've already selected 'other product or service' and 'Adobe ID and signing in', which was the closest thing I could find to your issue).  Click on the blue 'Still need help? Contact us.' button link to chat or get a phone number to call.

--

Maria

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