Acrobat Not Licensed with Technical Communication Suite?

[denjenza]

Grr. Have Technical Communication Suite 2017. Supposedly comes with Acrobat DC. Worked fine at first, but after 30 days Acrobat says I need to buy. I enter my serial number for the Technical Communication Suite, but it's rejected. What's going on? Surely Adobe Technical Communication Suite comes with a professional-grade PDF editor.

[Jeff_Coatsworth]

It does - sounds like something went wrong when you installed it. Did you already have an existing install of TCS or other Acrobat products?

[denjenza]

Yes. Long history of TCS. Was issued a new laptop a month ago or so. Installed TCS then, and entered license key. Everything worked fine. After a month, Acrobat said my trial of Acrobat DC Pro had expired. (Didn't know I had any trials. Just wanted the Acrobat that comes in TCS.) Entered my serial number, but Adobe rejected it. So I ignored it for the moment. Then two days ago RoboHelp asked for my license key. Strange, but I entered it again, and it seemed to work fine. Then today RoboHelp wouldn't launch at all. No messages. Just wouldn't launch. So I uninstalled RoboHelp and Acrobat from TCS, downloaded RoboHelp, entered license, and it seems to work fine. But I can't figure out what to do about Acrobat. It wants me to subscribe for $15/month. But it should let me enter my TCS license.

[Jeff_Coatsworth]

Contact the Support folks at tcssup@adobe.com