Adobe FrameMaker 2019 and Adobe RoboHelp Classic 2019 will NOT START

[machess]

I was wondering if anyone else has encountered the problem that I have an Adobe Technical Communication Suite subscription and Adobe has again asked me to sign in to my Adobe account. Since then, Adobe FrameMaker 2019 and Adobe RoboHelp Classic 2019 will NOT START, but Adobe RoboHelp 2019 or FrameMaker 2022 and RoboHelp will start. As a test, I installed the TechCommunicationSuite_8_0 package on a Windows 10 machine with a fresh install, but the situation is the same RoboHelp 2019 starts, but FrameMaker 2019 and RoboHelp Classic 2019 do NOT.

[Winfried Reng · Accepted solution]

Hi,

I would contact the Adobe support:

https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

Send them an e-mail:

tcssup@adobe.com

This is a team specifically for the Technical Communication Suite with FrameMaker.

Best regards, Winfried