• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe FrameMaker 2020 crashes on Windows VM

New Here ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Hi All,

I am using Adobe FrameMaker 2020 (version ) on Parallels VM. The application crashes every time I reach the last page of any document. Earlier, it crashed when I just opened any file. I couldn't fix it, I reinstalled windows and now it can at least open the files, and I can make changes. However, it still crashes upon scrolling to the last page of any FM file. Any solution on how to fix this? This error popup is displayed jus before the application quits - 16004.

 

Screenshot 2023-08-24 at 4.42.09 PM.png

Views

101

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Just to add - it is FrameMaker version 16. Also, I use a Mac M1, and the Parallels VM is Windows 11. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Hi,

There is also an update 5 for FrameMaker 2020.

https://helpx.adobe.com/au/framemaker/kb/framemaker-downloads.html

As far as I remember it supports Windows 11. Maybe this is the cause. Earlier versions did not support Windows 11.

Best regards, Winfried

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

LATEST

Or move on up to FM2022?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines