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Adobe PDF Driver Keeps Being Removed

Explorer ,
May 07, 2024 May 07, 2024

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Hi, Everyone:

 

I'm having a problem where the Adobe PDF driver keeps getting removed from my computer.

 

Three weeks ago, I went through manual steps to install and rename the driver. Yesterday, I saw that there is a patch available, so I installed that.

 

Same thing happened today...

 

Here are the steps to reproduce:

1. Open and use FrameMaker

2. Connect to my company VPN.

3. Lock and leave the computer.

4. Return.

 

When I return, I have a message that my selected fonts are not available, and I check to see that the Adobe PDF print driver is gone again.

 

I'm running FrameMaker 17.0.3.546 on Windows 11.

 

Is this an issue that I need to report and escalate to my IT department?

 

Thanks!

Cindy

 

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Community Expert ,
May 07, 2024 May 07, 2024

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What patch are you refering to? The FM patch 4 one?

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Explorer ,
May 07, 2024 May 07, 2024

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Community Expert ,
May 07, 2024 May 07, 2024

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Ah, that sounds like something is going on in your environment - did you get any Acrobat Reader or Distiller updates since installing that Acrobat patch?

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Explorer ,
May 07, 2024 May 07, 2024

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Anything is possible, Jeff, with our IT folks.

 

I'll open a ticket with them.

 

Thanks!

Cindy

 

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Community Expert ,
May 07, 2024 May 07, 2024

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Hi Cindy, I would also contact the Adobe support:

https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

You can send them an e-mail and ask for help.

Best regards, Winfried

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Participant ,
May 08, 2024 May 08, 2024

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That's true, we have the same issue. However it emerged after upgrading to Win11. No solution so far, except for reinstalling Acrobat.

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