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AV found a FrameMaker file infected

Explorer ,
Jan 30, 2024 Jan 30, 2024

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Hi,

 

I have a legit AV and I have a monthly subscription for FrameMaker. I am working on Windows 11. Recently, I received a notification from my AV that a file from Adobe FrameMaker was infected. Does anyone else have the same issue? What shall I do? See the attached screenshot.

 

Since all my applications are licensed I am not using/downloading pirated applications. Quite unusual considering that the file is a file related to the FrameMaker application and not with a third-party application.

 

Any idea is welcome.

 

Sebastian

 

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Error , Installation and licensing

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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I suspect it's a false positive - looks like it's part of the old CHM creation mechanism. What version of FM? Are you all patched up with the latest (FM2022 p3 as of Jan 2024).
However, I would contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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Explorer ,
Jan 30, 2024 Jan 30, 2024

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Hi Jeff,

 

I am using 

Version: 17.0.3.546. There are no new updates. I will contact them. many thanks.

 

Sebastian

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