Can't send data to fmerror. No "AppData" folder on my Windows 7

[LaibaTech]

I keep getting the "Internal Error" with the same file in both FM9 and FM12: 12004, 14782452, 15332691, 15227491.

It always tells me there is data to be sent to Adobe located at C:\Users\Stalley\AppData ...  , but there is no such folder anywhere on my hard drive.

It happens when I try to save a particular file or All files in book.

Just tried it again and got 9004, 5229184, 5282600, 5283068

I am in desperate need of help with this.

[Jeff_Coatsworth]

It’s a hidden folder – change your options to see them

[SteveTalley]

I changed the view so I could see all Hidden folders. It still is not there.

[Arnis Gubins]

How far down the path to C:\Users\Salley\AppData\Roaming\Adobe\FrameMaker\9 [or 12] can you see folders?

You can also use the system search to look for any "FrameLog*.txt" files.

[LaibaTech]

C:\Users\stalley   Beyond that, nothing that applies.

The Internal Error message says to look in

C:\Users\stalley\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_14.01.27_09.40.53.txt

No AppData folder. I've searched for Roaming and FrameLog on the whole HD, but nothing.

[Arnis Gubins]

In the C:\Users\Stalley folder, open a command window and enter:

cd \AppData\Roaming\Adobe\FrameMaker\12

dir *.txt

Did you see a listing of any FrameLog_... files? If so, then the folders are still hidden. If the folder doesn't exist, then something is very odd about your installation.

[LaibaTech]

I found it. It seems that Windows only lists hidden folders in the right panel, not below the parent in the left panel. I didn't know this happened, so it's all better now, and I have sent the error.

thanks.

[Jeff_Coatsworth]

Should be – maybe your IT has you locked down. It will appear as c:\users\user_name\AppData\