Cannot Start FrameMaker 12

[Guest]

Hello all. I am hoping someone can help me here. I cannot find anything about my issue. I recently purchased FrameMaker 12 and the Entire Technical Communicators Suite for a user at my company. It worked for about a month without issue. Then one day, he comes in and the application FrameMaker will not start. It goes through the entire splash screen, then it halts with the following error:

Internal Error 12004, 21624148, 21624442, 24554677. FrameMaker has detected a serious problem and must quit.

A file named "C:\Users\joseph.kover\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_14.08.13_13.0.4.59.txt" has been generated which contains information that may help Frame development improve the product for future releases.

Then it gives information on how to contact Adobe, blah blah blah.

I have already tried uninstalling the whole suite. rebooting. then re-installing the whole suite.

The operating system is Windows 7 SP1 64bit.

Please help, anyone???!  We cannot even use the application at all.

Thanks in advance.

[Jeff_Coatsworth]

If reinstalling with Admin rights didn’t help, then contact Adobe Support – install issues are usually a free call.

PS – make sure you submit the error log to Adobe too – they need to see what’s happening out in the real world

[Guest]

I got to the solution.  Go to C:\users\{jirstname.lastname}\AppData\Roaming\Adobe\FrameMaker.  Rename the 12 folder to something else, such as 12_12, and then start the application. The 12 folder is then regenerated, and everything works.

[Jeff_Coatsworth]

That sounds like the corrupted Linguistics folder issue that sometimes happens – usually you see the components loading up in the Starter screen and it freezes on dictionaries or something like that.