cannot update from FM 2020 Version 16.0.4 to version 16.0.5

[Christine5EE5]

When trying to update from version 16.0.4 to version 16.0.5, I get an error message that tells me there is a conflict. It says "Please save your work and close the following programs for all logged in users, then click "Continue": -Adobe FrameMaker, -FrameMaker is invoking characterMap.exe (Error Code:131)" 

then it says Quit or Continue. and Get Help. I followed the directions in Get Help, but it is not solving the issue. I am the only person with the program. No files or books are open. I shut down anything Adobe related in task Manager and any other items it says. It is not fixing the issue.

Originally I was doing an update in hopes that the program would not get hung up when I was trying to save the book as a PDF.

[frameexpert · Accepted solution]

If you press Control+Alt+Delete and open the Task Manager, do you see a CharacterMap process? If so, quit the process and try the update again.

[Christine5EE5]

No, that was not showing when I tried it. I did close out of anything else FrameMaker or Adobe related to see if that would fix the issue. I will check again to be sure. Thanks.

[Christine5EE5]

Found it! It was under details. Ended task. Now the conflict says, "Please save your work and close the following programs for all logged in users, then click Continue: Adobe Framemaker (Error Code: 131). Quit or Continue."

Clicked Continue. Didnt fix the issue. Closed everything out and tried again and now magically it is half-way through installing.

I did all of this yesterday 3-4 times with no results. Thanks for your help.

[frameexpert]

I am not sure where you are with the process. Did you get the update installed?

[Christine5EE5]

Yes it just finished. Thank you.

[Barb Binder]

Brilliant. I never knew that was the issue, Rick!

~Barb