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I am trying to compare new and old versions of a document and suddenly the resulting file does not show the red/blue highlighting what has changed.
All other colors in the result are showing.
suddenly the resulting file does not show the red/blue highlighting what has changed.
Hmmm. On the Compare document it defaults to red and green (though you can use custom condition tags). Red for what was deleted, green for what is being added. Is that what is missing?
If that is what you meant, be sure you are in the newer version when you start Compare, select Summary and Composite and then click on Options to check the condition tags.
Pick the defaults as shown below, the click on Set, then on Compare.
If it isn't what you were hoping for, please share a screen shot.