Converting FM to PDF results in thumbnail-sized text area in the PDF

Report · Nov 12, 2009

I'm having an issue with converting FM files to PDF. I'm using all the same settings I had been using previously, but now my PDFs appear with the text and images smooshed together in a thumbnail version of the source page. The PDF page size is 8.5 x 11, which is the size of my source FM file. So the thumbnail appears in the middle of a regular sized page in the PDF. (I'm sorry this is difficult to explain what's happening, which is probably why I can't find anything after searching the forums).

Does anyone know what is going on? I've got an aggressive deadline and troubleshooting this issue is getting me no where.

Report · Nov 12, 2009

To help out in trouble shooting, could you supply details on your FM and Acrobat versions, and your OS?

Also if you're using the full version of Acrobat, or the limited version that ships with FM.

And at a really basic level, is your system default printer set to the Acrobat printer.

And in FM, on the Print dialog box, is there any chance that you have the Thumbnail option activated?

Art

Report · Nov 12, 2009

Sorry, I'm using Frame 8 with Acrobat Standard 8 on Windows XP.

I did look in the Print Document dialog and the Thumbnails checkbox was unselected. But I just tried selecting it and indicating 1 row and 1 column, and now the PDF looks fine. So problem solved! But I'm just not sure how my print settings changed between yesterday and today.