Cross references are not working correctly

[Tina-Louise.Allaire]

Hi,

This is something I haven't come across before. I am trying to update a bulletted list to add a cross reference and page number. 

I have a list of three bulleted items that are flagged as Bullet Main. When I select an item and click Cross-Reference, the dialog opens and displays the same content as what's listed. When I click an item in that page and click Replace, the item is replaced incorrectly with the chapter number and name that this content belongs to.  I have tried to replace each item in the bulleted list and each shows the same incorrect file. 

The three screenshots (numbered in sequence) added, show the evolution of this problem. Can anyone explain why this is happening and how I can fix it? 

Thank you.

Elizabeth 

[frameexpert]

Can you meet via a web meeting. I can probably solve it quickly by looking at it. Then you can post the solution to the list. rick@frameexpert.com

[Tina-Louise.Allaire]

Sorry, I'm at work and am restricted in online meetings.

Elizabeth 

[frameexpert]

No problem. I suspect it is a problem with your Cross-Reference Format, which has this building block:

<$chaptertitlename>

I suspect that you want to use (or make) a Cross-Reference format with this building block:

<$paratext>

[Bob_Niland]

What's being selected (or defaulted) for /Cross-Reference\
Reference: Format: [ {format name} ]
when this happens?

[Tina-Louise.Allaire]

The format is Heading and Page.

[frameexpert · Accepted solution]

Yes, but the Heading and Page format has <$chaptertitlename> as the building block. This is what is causing the issue. Edit the Heading and Page Cross-Reference format and change the building block to <$paratext>.

[Tina-Louise.Allaire]

Hi,
That solution fixed my issue!  

Thank you.

Elizabeth 

[Jeff_Coatsworth]

I've not seen that happen - what happens if you delete the xref first in the list & then place the new one there? (instead of replacing)