Ctrl-alt in TOC working fine in FM11 but TOC not working in pdf

[rads]

Hi,

I have run into this problem of late.

The TOC links in FM 11 work fine (Ctrl-Alt) but when converted to pdf the links are not working at all.

I use Adobe PDF reader XI for generating the pdf.

Please ler me know where I could be going wrong.

Thanks,

Rads

[Jeff_Coatsworth]

Are you printing to the Adobe PDF printer instance or doing Save As PDF? Have you got the full Acrobat installed or just the standalone PDF creator that ships with FM?

[rads]

I have the standalone PDF creator that was shipped with FM 11.0.0.380

[Jeff_Coatsworth]

And are you printing to AdobePDF or doing a save as?

[rads]

Doing a Save As

[Jeff_Coatsworth]

What happens if you try printing to PDF?

[Arnis Gubins]

Are there any character formatting changes in your TOC entries? Hold down the ctrl+alt and mouse over your TOC entries in FM. Does the pointing hand disappear at any point in each entry?

If the active hypertext zone in the FM file is confined to the first part of an autonumber sequence, then this may not propagate through to a link in the PDF, as FM sets the hypertext boundary at any formatting change.

[rads]

I checked each entry in the TOC. The pointing hand icon symbol can be seen with each entry except for Chapter level entries

TOC looks like this:

Chapter1  Getting Started with the product          1 ------ Applied the tag: ChapterNumTOC

              Intended Audience                               1 ------> applied the tag Head1TOC

              Understanding features                  1 --------->  applied the tag Head1TOC

              Overview of architecture                  2  --------->  applied the tag Head1TOC

              Prerequisites                                         2  --------->  applied the tag Head1TOC

Chapter 2  Managing Resources                            3 -------------->  Applied the tag: ChapterNum_next_TOC

               Understanding Resource Manager           4  --------->  applied the tag Head1TOC

                Example of a Workflow                           4  --------->  applied the tag Head2TOC

                 Resources                                              4  --------->  applied the tag Head1TOC

               Viewing pods using Maps                          5

               Managing Devices and Device Details          5

                 Manually adding devices                            6

The pointing hand appears at each level in the TOC but for ChapterNumTOC and ChapterNum_next_TOC and all the subsequent chapters in the TOC.

Added to this,  the cross references in the book are not working as well.

[Arnis Gubins]

Turn on your View > Text Symbols and check that there are markers (T-shaped symbols) in your ChapterNum TOC entries and also in your cross-references.

[rads]

T-shaped symbols are missing in some ChapterNumTOC entries. What should be done now?

[Arnis Gubins]

It sounds like some of these entries may have been manually added (or inadvertently deleted). FM would automatically insert the hypertext markers when it created the TOC.

I would use SaveAs to make a copy of the current TOC with a different name. Then I would regenerate the TOC from the FM book file. Also, check the TOC setup before that to ensure that all of the paratags required are present in the "Include Paragraphs Tagged" column.

With the cross-refs, if they are missing markers, you may need to manually re-link these as well.

[rads]

Hi Arnis,

Today's issues:

Clicking the Chapter 1 TOC entries lead to Chapter 2.

Some of the cross references still do not resolve.

I have followed all  your suggestions but these seem to persist.

[Arnis Gubins]

Ignoring the chapter numbers, are the topics that you're jumping to the correct ones? If so, then it's an numbering issue with the chapters. Set all numbering controls at the book level (as these always override individual chapter settings) and try to use the <$chapnum> building block wherever you need to refer to a chapter number. Also check your TOC reference page to see if the correct building block is being used.

You can unresolved cross-reefs if a file doesn't open properly (missing fonts or other error or warning messages). Open all files in a book (use the Shift+File > Open all files...  shortcut for the book) and then update your book. If there are still unresolved cross-refs, then these are probably broken (i.e. someone deleted the marker) and you should use the FInd > Unresolved Cross-References to locate these and manually re-link to the correct locations.

[dmireanu]

I have a similar issue on my files. When the PDF generates, the PDF bookmarks work just fine, but the TOC links do not. While the links are recognized in Framemaker (the "T"), I could not actually generate a PDF where the links would actually work. My solution was to rename the file (using the book view in Framemaker), to a shorter name. I realize it may not be the same issue, but posting this reply in case it helps someone.

I am using Framemaker 2015.