Dead mouse in FM 7.2?

Report · Jul 09, 2009

<sigh>

Still not used to this new interface for the Forum. Tried to search but came up with results for every Adobe app EXCEPT Frame.

</sigh>

Has anyone experienced a non-responsive cursor in FM? The image of the mouse pointer does display on the page, but has no seeming relationship to the mouse. Alt+Tab works to cycle through other open apps, and the cursor/mouse functionaity is available in all. However, back in FM again, the same situation as before. Keys work, and typing a few letters within a line can return functionality to the mouse. But what causes this?

I suspect someone inadvertently hit a little-known keyboard shortcut...it can't be the mouse since the problem occurs only in FM...

Ideas, dear gurus?

TIA,

Gay

Report · Jul 09, 2009

A flavor of this, a scroll wheel that doesn't work, is a pretty widely known bug. But total mouse deadness is uncommon.

I'd check your mouse drivers first, to make sure you have the most current. Can't really guess too much more than that until you post your system setup: Mouse make and model, OS, RAM, and so on...

P.S. If your scroll wheel isn't working in Frame download FreeWheel: http://www.geocities.com/SiliconValley/2060/freewheel.html

Report · Jul 10, 2009

Thanks, Art,

Like you, I'd heard of the scroll-wheel mouse problems, but we use the old-fashioned kind here ;~)

I've passed along your recommendation to my colleague who experienced the anomaly. It may have been a one-off since it never happened before, and seemed to affect only FM, not any other apps.

If we stumble over anything interesting, I'll post again.

Regards,

Gay

Report · Jul 10, 2009

Sad to say, but FM has had various memory leak issues over the years. Does your colleague have any feel for whether this happens when he/she has been working in FM for quite a long stretch, or doing particularly intensive things like creating huge indexes or opening 100's of chapters or ...? How about system reboots, do you do that daily? And last but not least, how much RAM is on the system -- FM was always happier with more, not less.