Disappearing footers in PDF generated from FrameMaker 9

[jim_case]

Myself and three other writers are having a problem with disappearing footers in FrameMaker.  Here’s the problem:  In FrameMaker, the footers display correctly.  When we convert a book to PDF, many of the footers disappear.  What we find is that a footer (or part of the footer) will appear on the first page of the chapter, but then the footers disappear in rest of the chapter.

Here is some more info:

·        

We are using Frame 9.  My version is 9.0p250.  I'm also using Adobe Acrobat 9 Pro Extended, Version 9.3.2 and Adobe Distiller: Professional Version 8.1.3.

·         We have been able to duplicate this problem using multiple guides.

·         Oddly, footers DO appear correctly when I print just one chapter.

·         I’ve tried rebooting my machine and then loaded only FrameMaker (in case of memory issues).

·         I optimized the book file and associated chapters.

·         I experimented with different Distiller settings.

Anyone else having this problem?

[AxialInfo · Accepted solution]

It's probably a symptom of needing the MS Hotfix that corrected a problem with text disappearing from PDFs generated from several Windows apps (not just FM).

More info here:

PS Hotfix KB 952909

Adobe blog: Hotfix for FrameMaker

Please let us know if this does the trick --

Sheila

[jim_case]

The MS hotfix worked...thanks a million.