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Error Message about Unavailable Fonts

Participant ,
Feb 26, 2024 Feb 26, 2024

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Hello,

 

This morning I opened some FrameMaker files that I worked on last week. I didn't add any new fonts or do anything exotic with them, and no one else had access to these files. Only me. Yet, this morning I opened several of these files and got this message:

 

Susan305351693t3o_0-1708967614876.png

What does this mean? And how did I suddenly acquire unavailable fonts when I have not touched these files in nearly a week?

 

As a side note, I got a message today from Adobe asking for my feedback about my recent cancellation of Adobe Creative Cloud. Neither I nor my employer has made any moves to cancel my subscription. This happened once before (Adobe decided, unceremoniously of their own whimsy) to cancel my subscription. A bizzare conversation with their customer service personnel ensued, and all was fixed. But I'm wondering if the "cancellation" has anything to do with suddenly not having access to certain fonts?

 

Adobe has been in the Twilight Zone for the past couple of years, after being a stellar, reliable company for decades. Not sure what is going on.

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Error , Technical Communication Suite

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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I'm not at all familiar with how cloud fonts are supposed to work, but there are a number of places where font declarations can hide in FM documents.

One example is in rows or cells of unused Table formats, possibly including old customizations done by prior authors.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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As @Bob_Niland indicates - if you for instance did a copy paste from another document, where the fonts were applied to settings in for instance paragraph styles, this might provoke stuff like this,


Bjørn Smalbro - FrameMaker.dk

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