Error Messages When Saving FM 2019 and 2020 Files

New Here ,
Apr 27, 2021 Apr 27, 2021

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Our team continues to receive error messages when trying to save FrameMaker files on our company server. The errors have occurred in both 2019 and 2020 versions. We don't seem to get the errors when working from our desktop. We've also had files disappear when we update the book file. Can anyone provide any insight on what might be causing these issues? 

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Thanks for any help you can provide!!

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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It sounds like a write-access issue...Are you using any form of version control or content management system?

 

-Matt

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New Here ,
Apr 27, 2021 Apr 27, 2021

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No, we are not using a content management system. We use FrameMaker to produce our manuals and then save them as PDFs for the end-users. Most of our manuals are in Unstructured FrameMaker, but we also have a few in Structured.

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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If you can save the files to the local drive, then it sounds like a network-specific issue.

I've had problems saving to a network location, even if it's literally on my local drive (related to using a virtual machine)

 

Try remapping your network devices to see if it clears up.

 

If that doesn't help, reset your preferences...Navigate to 

C:\Users\(username)\AppData\Roaming\Adobe\FrameMaker and rename the 16 directory to 16-old (or similar). Restart FrameMaker and see if that helps.

-Matt

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Hi,

 

Your error messages imply that that there are network issues, or your anti-virus software blocks the files or something like that.

When files from a book disappear, when you update the book, then this is a major issue! I noticed this as well, maybe four or five times in the last two years. Now I am really paranoid and almost always keep a backup copy, before I update a book. I am not sure, but I think that I did not notice this with FM 2020, only FM 2019. Or at least not with update 1 of FM 2020.

Can you write a report in tracker, so that Adobe can refer to this report? https://tracker.adobe.com/#/home

 

Are your FM versions updated? The latest versions are update 1 for FM 2020 and update 8 for FM 2019.

 

Best regards

 

Winfried

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Yes, I am using both FM 2020 Update 1 and FM 2019 Update 8, although I may have been on Update 6 when some of these issues occurred. I will write up a report in tracker. Thanks!

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New Here ,
Apr 28, 2021 Apr 28, 2021

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My company account does not allow me to access tracker. How do I report these issues to Adobe?

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Try accessing tracker.adobe.com on your phone, or on your home computer.

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