F9 stopped working

[JohnCook_Merge]

Having a thorny issue in FrameMaker 12 (unStructured). My F9 key to bring up the Paragraph Format pop-up no longer works. Indeed, my keyboard stopped working in Frame entirely. I've tried making sure the CAPSLOCK key is off, the F-lock key is in the right state, the document is not locked, rebooted, uninstalled / reinstalled Frame. Any ideas would be much appreciated.

[Matt S - Tech Comm Tools]

Does Ctrl+9 work for you?

[JohnCook_Merge]

No. I still cannot get any keyboard input to work (either external USB nor laptop keyboard).

[Jeff_Coatsworth]

This sounds like something external to FM is going on - what's changed in your environment?

[JohnCook_Merge]

I have new information - the first time I open a document, I /can/ type in the document and use Paragraph Formats if I use the mouse to select a new Format and click Apply. However, as soon as I press the F9 hotkey, I cease to have keyboard functions altogether. I'm beginning to suspect interference from another app.

I'm beginning to lean toward asking IT to wipe my system and reload fresh. It's a bit scorched earth but I'm not allowed to have more than a couple System Restore points and the window is past what I could use to go back in time to prior working state. (Ugh.)

[Matt S - Tech Comm Tools]

Yes, it sounds like something else changed in your environment. I'd suggest holding off on the scorched earth policy and going back to using the Paragraph Catalog for a few days until you can determine what's hijacking your keyboard.

[JohnCook_Merge]

I can now confirm I cannot enter text when pressing either F8 or F9 (from any keyboard - external USB or laptop) but I can continue to mouse around and change Paragraph formats from the Paragraph Catalog. Furthermore, once I press either F8 / F9, I can close the book and chapters but cannot close Frame from the Close button in the top right corner.